Customer Service Sales

ABEAR SAJ

Email: abptor@r.postjobfree.com

Address:

City: Dearborn

State: MI

Zip: 48124

Country: USA

Phone: 734-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A mid-level management position in the hospitality industry requiring strong organizational and promotional skills and the ability to plan, and train staff. Also deal with a company where my experience and skills will be used to their fullest extent to promote mutual growth. Looking for a position where my previous work experience and flexibility will lead to growth and advancement. Dealing with customer service, retail and sales to help a business achieve higher goals, and sales . An entry-level position in advertising or public relations requiring excellent writing skills, and creative thinking abilities. Retail manager- Successfully implemented inventory control procedures that resulted in better inventory and less theft. Banker- Successfully always met goals for the month by asking alot of customers for products and using word of mouth. Meeting monthly requirements and having excellent customer service. Retail manager- Being goal orientated and plan budgets, train new employees and deal with suppliers and venders. Also being a cashier and training employees, and cash handling . Customer serivice- exceeding goals and maintaing excellent cutomer service Secretary, Receptionist position- calls, apts, faxes, filling, computers, managing office, and data entry etc languages - I can also speak two languages arabic and english fluently. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments as well.

Educational Background:

High School Dipolma from Fordson high school, Dearborn Heights MI 1/2001 to 6/1998 (computers)

Job History / Details:

Summary

A mid-level management position in the hospitality industry requiring strong organizational and promotional skills and the ability to plan, and train staff. Also deal with a company where my experience and skills will be used to their fullest extent to promote mutual growth. Looking for a position where my previous work experience and flexibility will lead to growth and advancement. Dealing with customer service, retail and sales to help a business achieve higher goals, and sales . An entry-level position in advertising or public relations requiring excellent writing skills, and creative thinking abilities. Retail manager- Successfully implemented inventory control procedures that resulted in better inventory and less theft. Banker- Successfully always met goals for the month by asking alot of customers for products and using word of mouth. Meeting monthly requirements and having excellent customer service. Retail manager- Being goal orientated and plan budgets, train new employees and deal with suppliers and venders. Also being a cashier and training employees, and cash handling . Customer serivice- exceeding goals and maintaing excellent cutomer service Secretary, Receptionist position- calls, apts, faxes, filling, computers, managing office, and data entry etc languages - I can also speak two languages arabic and english fluently. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments as well.

Highlights

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Markdown/promotional procedures

Inventory control familiarity

Store maintenance ability

Top sales performer

Telephone inquiries specialist

Invoice processing

Customer service expert

Telecommunication skills

Visual merchandising proficiency

Adaptive team player

Opening/closing procedures

Cash handling

Perfect attendance record

Flexible

Dedicated team player

Reliable and dependable

Resolution-oriented

POS systems

Loss prevention comprehension

Excellent communication skills

Listening skills

Accomplishments

Supervision

Supervised team of three staff members.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

October 2006 to August 2011

COMERICA BANK DEARBORN, MI

CSR

Comerica bank, dearborn, MI Computers, Data entry, sales, answering phone calls, customer service, selling bank products like checking accounts, cds, ira's, saving act etc.

Also faxing documents, training, presintations, and recieving shipment, sending shipments.

Also I had best customer service award and for meeting sales goals for the month or year.

Organized weekly sales reports for the sales department to track product success.

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance.

Delivered informational sales presentations to potential investors to build symbiotic client relationships.

October 2007 to September 2010

BLOCKBUSTER VIDEO dearborn, MI

SHIFT MANAGER

Cash handeling, sales, shipment and store orders, computer data, answering phone calls.

great.

customer service award, secret shoppers.

Hired and trained new staff.

Implemented new office policy.

and procedure.

Received and processed cash and credit payments for in-store purchases.

Described use and operation of merchandise to Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Worked as a team member to provide the highest level of service to customers.

Verified that all merchandising standards were maintained on a daily basis.

March 2004 to November 2007

Rite aid pharmacy dearborn, mi

Shift manager

Rite aid pharmacy, dearborn, MI.

cashier, register, computers, sales, planograms, store orders, and shipments .Received and stocked.

products.

Processed invoice orders to fulfill customer requests.

Schedule employees, cash handeling,.

deposits, loss prevention etc..

Maintained friendly and professional customer interactions.

Demonstrated that customers come first by serving them with a sense of urgency.

Received and processed cash and credit payments for in-store purchases.

Communicated directly with doctors' offices via telephone, fax and email.

Provided friendly customer service at prescription drop-off and pick-up counters.

Labeled all products appropriately, including cautionary and auxiliary labels.

Communicated with all customers and staff in a pleasant and professional manner.

Appropriately resolved customer issues, complaints and questions.

Education

Fordson high school dearborn, MI

Diploma computers

Coursework in Marketing and Advertising

Coursework in Business, Communications and Organizational Psychology

Continuing education in Business Administration

Business Development training

Additional Information

HONORS AND ACTIVITIES Customer service award,

excellent secret shopper award, Honor and excellence award .

Have many abilities, such as speaking another foreign language arabic and english and, willing to travel or relocate for new job positions and open my horizons to new fields. Also great team worker and love to work in groups and have goals to set, sales, and selling products . I like to learn new things and is always motivated for new experiences and achieving my career goals. I'm a people person, and always pleasent also I like to go out of my way for customers and make sure they are satisfied .

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