Customer Service Quality Assurance

Katherine Stephenson

Email: ********@*****-*******.***

Address:

City: Colorado Springs

State: CO

Zip: 80909

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE: Seeking a long-term Managerial position.

Educational Background:

High School Dipolma from Pikes Peak Community College, Colorado Springs CO 1/2001 to 11/2012 (Business Administration)

High School Dipolma from Colorado Education Center, Colorado Springs CO 1/2001 to 11/2012

Job History / Details:

Career Overview

OBJECTIVE: Seeking a long-term Managerial position.

Skill Highlights

Windows (Excel, Access, PowerPoint, Word, Office), Hinkle Software System (accounts payable, accounts receivable, inventory, system backup, files, customer information database), multi-line phone system, copy/fax machines, postage meter, typing 67 WPM, 10 key by touch, data entry, formatting business correspondences, filing (alphanumeric and numeric), spreadsheet development

**BILINGUAL**Speak Spanish and English.

Experience with non-profit organizations.

Customer service experience.

Excellent communication skills, self-starter, detail-oriented, staff motivation, training and development, multi-task management, telephone skills, time management, active learning, critical thinking, data collection and proficient in problem resolution.

Core Accomplishments

One of my core accomplishments was when I worked as a volunteer at Christmas Unlimited and was able to help the Spanish speaking people get their Christmas presents for their kids.

Another accomplishment that I am very proud of is the development of motivational workshops at my place of employment to boost company morale.

Professional Experience

July 2012 to Current

CrossMark Colorado Springs, CO

Demonstrator

Customer service and sales.

August 2004 to May 2011

Direct Buy Colorado Springs, CO

Manager/Office Assistant/Receptionist

Supervised telemarketers/appointment setters for South East Denver Location

Substituted as manager for 8 month period

customer service

sales

appointment setting

Hinkle System

training

presentations

motivational workshops

data entry

filing

sales call monitoring for quality assurance.

January 2009 to May 2010

Rocky Mountain Travel Center Pueblo, CO

Waitress/Night Auditor for Motel

Waitress

Night Auditor for motel (Graveyard shift)

hotel reservations and check-ins

schedules

cash handling

bookkeeping

August 2004 to October 2005

Bigari Foods Colorado Springs, CO

Manager In Training

Supervised the graveyard shift in a fast paced fast food Restaurant (McDonald's)

computer work

cash handling

training

cook and prep-cook.

December 2002 to June 2004

Goodwill Industries Fort Carson, CO

Purchase and Receiving Clerk for Military Dining Facility

Maintained and organized master Index and information files in master database

Ordered and inventoried all food for dining facility for Fort Carson Military Base

Cook

Rations distribution

January 2003 to September 2003

Premier Destinations Colorado Springs, CO

Secretary

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Coordinated all department functions for team of 32 employees.

Monitored appointment calls for quality assurance.

Training

Filing

Data Entry

Schedules

Interoffice memorandums

Business Correspondences

Multi-line phone system

August 1993 to February 2002

MCI Colorado Springs, CO

Supervisor

Coordinated all department functions for team of 25

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Managed incoming and outgoing calls for a bi-lingual sales and customer service.

Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. employees.

Scheduled and confirmed appointments for entire management team.

Won a Nationwide Award for most International Sales.

January 1996 to November 1998

L &S Painting Colorado Springs, CO

Secretary

payroll

bids

filing

faxing

data entry

billing

shipping/receiving

July 1989 to January 1993

Bally's Corporate Office Colorado Springs, CO

Receptionist

multi-line phone system

FedEx

Pitney Bowes

filing

memos

business letters

petty cash

contracts

Organized company functions/meetings

Education

2013 Pikes Peak Community College Colorado Springs, CO

Associate of Arts Business Administration

Anticipated graduation date is May 2013. Associate of Arts with an Emphasis Certificate for "Executive Assistant".

2008 Colorado Education Center Canon City, CO

Certification in Business Technologies Business Technologies

Certification program.

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