Customer Service Project Manager

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Michaela

ElderStaffing Specialist/ Recruiting Manager

Michaela A. Elder 2220 East Beardsley Road, #2120 Phoenix, Arizona 85024

Mobile: 602-***-**** Email: abptnp@r.postjobfree.com

Arizona Notary Public: Maricopa County- Commission expires 12/2012

Commission number: 291336

OBJECTIVE

Michaela is a youthful, dynamic, entrepreneurial individual seeking a career opportunity within staffing/recruitment, administration, customer service, or client relations in government, human services, foundation, or nonprofit organization.

SKILLS & QUALIFICATIONS

6 years of high volume recruiting experience (Full Desk & Sourcing Expert)

Excellent communication and interpersonal skills facilitate successful interaction with customers from diverse ages, cultures, professions, and socio-economic levels.

Consistently provide superior customer service, focused on building relationships and repeat business.

Skilled in applying logical and creative approaches to problem solving

Poised, professional and articulate with ability to handle confidential materials with the utmost discretion

Proficient utilizing MS Office, Outlook, Publisher, internet browsers and various other programs

Proficient in the use of the following ATS Systems: VoltTrack, Ceridian, Vurv (formerly Recruitmax), PeopleClick, IQ Navigator, & ProcureStaff, Fleetware (ITS), Sendouts

Skilled in utilizing the following Job Boards/Networking Sites: CareerBuilder, HotJobs, ClearanceJobs, Dice, Monster, AJB, Washington Post, LinkedIn, ZoomInfo, military transition sites and various other job boards and networking sites

EDUCATION

University of Phoenix Phoenix, Arizona

- Bachelor of Science in Business with a concentration in

Public Administration candidate

- Associate of Arts in Business Administration

RELEVANT PROFESSIONAL EXPERIENCE

Project Manager, Kube & Company, Scottsdale, Arizona 06/07 " Present

Executive Recruiter, David S. Shefrin & Associates, Scottsdale, Arizona Full Cycle, permanent placement recruitment predominantly for management to C-level leadership positions within higher education institutions. Define, implement and execute recruiting and sourcing strategies to effectively meet hiring demands of multiple clients. Utilize full cycle recruiting process to include: sourcing, screening, interviewing, evaluating and hiring potential candidates for open positions. Solicit and obtain new contingency and retained search job orders and client accounts. Identify candidates through cold calling, personal referrals, networking, and resume/job boards. Prepare resumes for presentation to clients Coach candidates through the client interview process Facilitate the interview and negotiation phases of the process Conduct comprehensive reference and background checks on selected candidates per client agreement.

Corporate Recruiter, C2 Portfolio, Sterling, Virginia 2006 " 2007 Responsible for recruitment of Human Resources and IT candidates for commercial and federal contracting agencies including; FEMA, EPA, NIH, OSD, TSA, and various small government contractors. Recruit for cleared candidates ranging from Confidential clearances through TS/SCI w/ full scope lifestyle polygraph. Locate, recruit, hire and assign Human Resources and Information Technology professionals to fill our federal clients and partner's contract requirements. Identify candidates utilizing job boards, referrals, networking and job fairs. Coach and develop other recruiters to achieve professional success. Work cohesively with the team to help clients meet their short and long-term business objectives Consistently and creatively source and deliver candidates with difficult/critical skill sets. Source, contact, interview, prepare resumes and checks references for interested, qualified candidates

Sr. Recruiter, VOLT Services Group, Herndon, Virginia 2004-2006 Full Cycle recruiting in Administrative, Finance/Accounting, Light Industrial, and entry level Technical Utilize internal database to identify potential candidates Place job requirements on the Internet to increase available candidate pool Responsible for screening candidates to ensure their qualifications meet open positions Conduct skills testing, office interviews, reference checks and background investigations Present job opportunities to qualified candidates and negotiate contract terms Maintain excellent documentation with the company's on-line system as well as hard files within the Branch Office Prepare resumes for presentation to clients Coach candidates through the client interview process Meet contractors on the first day of their assignment at the client site Build relationships with contract employees through different activities including weekly lunch meetings Permanent Placement recruiting-Head Hunting

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