Customer Service Medical

Karen Lawrence

Email: *********@********.***

Address: **** ***** *****

City: Huntingtown

State: MD

Zip: 20639

Country: USA

Phone: 443-***-****

Skill Level: Entry

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

KAREN LAWRENCE

4131 Birch Drive * Huntingtown, MD 20639

301-***-**** * *********@********.***

CAREER STATEMENT

Seeking a medical records representative position that will utilize my client management, leadership and organizational skills in order to positively impact company goals.

EDUCATION

Bachelor of Business Administration BBA Degree: 07/12

American InterContinental University Schaumburg, IL

* Completed: Date: July 2012

* Concentration: Healthcare Management

* Related Coursework: Fundamentals of Healthcare Technology; Fundamentals of Billing and Coding; International Legal and Ethical Issues in Business; Managerial Accounting; Healthcare Management, Financial Management, Healthcare Finance, Ethics and Legal Aspects of Healthcare, Healthcare Information Systems

Associate of Arts in Business Administration 2011

American InterContinental University Schaumburg, IL

* Concentration: Healthcare Administration

* Related Coursework: Medical Terminology; Medical Office Procedures; Medical Records; Introduction to Accounting

ACADEMIC TRAINING

* HIPAA Trained

* Medical Office Terminology

* Medical Office Procedures

* Basic Knowledge of Medisoft

* Knowledge of ICD Classification Systems

* Basic Knowledge of ICD, HCPCS, and CPT codes

* Familiar with third party reimbursement processes

* Knowledge of Electronic Medical/Health Records (EMR)

PROFESSIONAL SKILLS

* Strong experience in providing exceptional customer service.

* Interaction with customers on a daily basis.

* Received numerous letters of appreciation from customers and Postmaster.

* Recovered over $30,000 in back fees from customer PO Boxes.

* Reorganized customer accounts resulting in an improved filing system.

* Knowledge of Windows 7; Microsoft Office: Excel, PowerPoint, Word & Outlook.

* Ability to meet tight deadlines with recent experience in leading group projects during education.

EMPLOYMENT HISTORY

1985 - 2009 Letter Carrier - United States Postal Service Upper Marlboro, MD

Honors

2012 3.77 GPA Magna Cum Laude

Delta Mu Delta, International Honor Society in Business

LICENSE

* Maryland Life & Health Insurance Producer #2098681

MedSupps, Medicare Advantage, LTC/STC, Life Insurance, & Fixed Annuities

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