Customer Service Years Experience

Confidential User

Email: ********@*****************.***

Address:

City: Rineyville

State: KY

Zip: 40162

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished management professional with 19 years experience in directing customer service support functions in fast-paced, high volume call center. Excellent communication and interpersonal skills; builds rapport and relationships with peers, clients, and senior management,

Educational Background:

High School Dipolma from Elmira, Elmira Heights NY 1/2001 to 6/1966 (English)

Job History / Details:

Professional Summary

Accomplished management professional with 19 years experience in directing customer service support functions in fast-paced, high volume call center. Excellent communication and interpersonal skills; builds

rapport and relationships with peers, clients, and senior management,

Core Qualifications

Customer Service

Full time telephone customer service

Served as primary contact for escalated issues

Investigated and resolved wide-array of customer complaints and inquires, ensuring highest level of satisfaction.

Comply with required stats to control incoming telephone calls.

Run required reports for telephone input and output data reports.

Training temporary employees for several clients during OE, and new hire.

Assist accountability scheduling and training of customer service teams, ensuring optimal coverage and support of client needs.

Experience

December 1993 to Current

ADP/SHPS

Team Lead

When I started in Dec 1993, I was in the DMO call center as a Temporary, in the call center also completed the eligibility unit. Then from there I went to the FSA call center, then to Hugh's Air craft, to EE&EE call center. I have been under Faye Bridgewater's as a Team Lead since 2001. I have been on the Avaya team since 2009 under the direction of Faye Bridgewater's. I have had experience training AVAYA, Ross, and Grant Thorton for OE in 2010, 2011. and 2012, also SavaSenior Care, for 2012. I had the privilege in helping Client transition to ADP OBA system.

Education

1963 Elmira Elmira, NY

English

Professional Affiliations

I have received several Kudo's for telephone customer service.

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