Customer Service High School

Smith Robin

Email: abptdz@r.postjobfree.com

Address:

City: Copperas Cove

State: TX

Zip: 76522

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

SPECIAL QUALIFICATIONS Self-motivated, goal-oriented Logistic and Transportation professional with over 20 years of diverse experience. Skilled administrator with problem solving, project management skills in intense, hazardous environment and organizational abilities. Gifted team Leader, manager and coach with excellent communication, interpersonal and customer service skills. Proficient in computer applications and databases.Enthusiastic Technical Instructor who has earned trust and respect from students, colleagues and management for 12 years. Highly energetic I nstructor with over twelve years experience devising creating lesson plans and integrating modern instructional techniques.

Educational Background:

High School Dipolma from Central Texas College, Killeen TX 1/2001 to 12/2002 (General Studies)

High School Dipolma from Clinton High School, Killeen TX 1/2001 to 11/2012

Job History / Details:

Summary

SPECIAL QUALIFICATIONS

Self-motivated, goal-oriented Logistic and Transportation professional with over 20 years of diverse experience. Skilled administrator with problem solving, project management skills in intense, hazardous environment and organizational abilities. Gifted team Leader, manager and coach with excellent communication, interpersonal and customer service skills. Proficient in computer applications and databases.Enthusiastic Technical Instructor who has earned trust and respect from students, colleagues and management for 12 years. Highly energetic Instructor with over twelve years experience devising creating lesson plans and integrating modern instructional techniques.

Skills

Excellent classroom management

Teaching, tutoring and counseling

Interactive teaching/learning

Self-starter

Tanker and Hazmat Endorsements

Trained in State and Military safety and training regulation.

Customer-oriented

Microsoft Office

Employee training and development

Vast technical knowledge

Extensive knowledge of training methods

Dependable and reliable

SAMS-E /Data Entry

Strong communicator

Accomplishments

Thirteen awards for superior performance and achievements.

Continuously maintained an accident and incident-free driving record for more than 10 years.

Material Development

Created [materials, curriculum] targeting [types of learners] to create an engaging educational experience.

Plan Development

Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Scheduling

Facilitated in-processing of new employees by scheduling training, answering questions and processing paperwork.

Experience

September 2011 to Current

SENTEL Corporation Fort Hood, Texas

Equipment Operator and Supply Specialist/Technical Instructor

Responsible for all training, safety and licensing program at the Fort Hood, Texas site in support of the Left Behind Equipment.

Responsible for conducting all initial, sustainment, remedial and safety training of over 100 personnel.

Experienced with transportation planning and coordination*s, data entry of the SAMS-E, and a large variety of military and leased equipment.

Train all personnel on new equipment to ensure safe operations.

Ensures personnel are in compliance with DOT and military regulations and policies.

Developed and delivered all technical training materials.Offered specific training programs to help employees maintain and improve job skills.

May 2007 to September 2011

MANTECH International Corp Fort Hood, Texas

Heavy Equipment Operator/Technical Instructor

Responsible for the site driver*s training program and functions as a working supervisor.

Ensure the licensing of all site personnel for equipment operation to include initial training, records and documentation, refresher, sustainment and accident prevention and analysis.

Lead Heavy Equipment Operator (HEO) for equipment operators at Fort Hood, Texas in support of Left Behind Equipment operations.

Experience operator of a variety of Military Equipment, dispatching equipment to and from Direct Support Maintenance Facilities, exercise equipment enrolled in low usage program, operate equipment in support of warehouse operations, supply operations dealing with equipment transfers, retrograded supplies and equipment and vehicle relocation per customer*s request.

Oversees and checks proper loading and unloading of cargo on vehicles and trailers.

Report all vehicle deficiencies to supporting maintenance facilities.

Ensures equipment accountability and proper loading of equipment.

March 2007 to May 2007

Dimensions International, Inc Fort Hood, Texas

Heavy Equipment Operator

Experienced heavy equipment operator, operating equipment in a safe and effective manner.

Perform daily checks.

Operate equipment such as trucks, flatbeds trailers, forklifts, Military vehicles, and etc.

Performs task to transport and/or store materials/ merchandise using heavy equipment.

Duties involve loading trucks and other transporting devices; unpacking, shelving or placing in proper storage locations; or transporting goods.

October 1986 to October 2006

UNITED STATES ARMY

Motor Transport Operator

May 2004 to September 2006

418TH Transportation Company, Bulk Fuel Fort Hood, Texas

Transportation Supervisor

Managed fleet of 55 trucks and trailers/tankers, with 32 drivers supporting 1st COSCOM in Iraq.

Coordinated personnel and equipment movement for unit deployment, achieved zero loss of equipment and/or misrouted cargo.

Supervised every aspect of over 100 convoy operations; route planning, manifesting, and coordinating with customers for delivery of bulk fuel and life support supplies.

Supervised and conducted quality control inspections and training for equipment preparation, load planning and hazardous material certification.

Supervised and trained personnel on all new equipment ensuring unit readiness.

With diligence in maintenance, the Company maintained an Operation Readiness Rate of over 96 percentage .

Awarded Bronze Star for leadership, unwavering commitment to mission accomplishment and demonstrated technical expertise were above and beyond expectations and proved vital to successful combat operations.

July 2001 to April 2004

96th Transportation Company Heavy Equipment Tran Fort Hood, Texas

Operations and Administration Supervisor

Led and participated in multiple operational logistics, administrative operations and security planning actions.

Managed administrative operations of an organization comprised of over 286 personnel.Ensuring all personnel transactions were prepared, processed, and maintained, which included promotions, financial, disciplinary, evaluation reports, strength management reports, leaves and etc.

Responsible for the supervision, accountability, serviceability, readiness and safe operations of personnel, 5 buildings and over 300 pieces of equipment and vehicles.

Coordinated household goods and privately owned vehicle storage, soldiers readiness processing and family member assistance for approximately 1000 soldiers throughout the organization while deployed.

Performed as the Unit Movement Supervisor, coordinating all movement control operations for multiple units.

Ensured personnel were trained and performed rail operations to standards.

Awarded impact Army Commendation Medal for tremendous personal commitment to.

September 1999 to July 2001

Fort Hood, Texas

Performed duties as the Battalion Master Driver, provided technical guidance to four subordinate units to ensure proper training of personnel, proper documentation of records, sustainment training and proper preventive maintenance.

Conduct Quarterly inspections for subordinate units.

Revised the Battalion Drivers Training Program resulting in preparing and implementing a new Standard of Operation (SOP), increasing organizations efficiency and accident free miles.

Trained and licensed personnel on heavy engineer equipment such as dump trucks, forklifts, bucket loader, D8K bulldozer and etc.

Education and Training

2002 Central Texas College Killeen, Texas

Associates of Applied Science General Studies

1984 Clinton High School Clinton, NC

High School Diploma

Certifications

Class "A" CDL W/passenger and HAZMAT Endorsement

SAMS-E

Instructor Training Course

HAZMAT Awareness/Familiarization and Safety

Master Drivers Course

Defense HAZMAT Property Disposal

Unit Movement Officer Course

Additional Information

SECURITY CLEARANCE: Secret

CITIZENSHIP: U.S. Citizen

GEOGRAPHICAL EXPERIENCES: Germany, Egypt, Saudi Arabia, Kuwait, Iraq

AWARDS AND HONORS: Certificate of Recognition and incentive bonus Bronze Star Army Commendation Medal Army Achievement Medal Joint Meritorious Unit Award Army Superior Unit Award Army Good Conduct National Defense Service Medal w/Bronze Service Star

References: Upon Request.

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