Customer Service Manager

Danielle Seiler-Barr

Email: ********@***************.***

Address:

City: Springfield

State: IL

Zip: 62702

Country: USA

Phone: 217-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, highly motivated, extremely organized in personal and professional capacities, accurate, assertive, adaptable, and effective multi-tasker in challenging situations and when meeting critical deadlines.

Educational Background:

High School Dipolma from Lincoln Land Community College, Springfield IL 1/2001 to 6/2008 (Hospitality and Service Management)

High School Dipolma from Allied American University, Springfield IL 1/2001 to 11/2012

Job History / Details:

Summary

Energetic, highly motivated, extremely organized in personal and professional capacities, accurate, assertive, adaptable, and effective multi-tasker in challenging situations and when meeting critical deadlines.

Skills

Excellent verbal communication

Fast learning

Perform well in high-demand, fast-paced environments

Customer friendly

Coordination skills

Guest relations

Cash management experience

Training staff

Problem resolving

Creative Problem Solving

Food Service Background

Bar Experience

Computer Proficient

Scheduling

Accomplishments

Facility Development

Developed and launched successful holiday brunch events.

Collaborated with restaurant, bar, and banquet staff to ensure the delivery of efficient, high-quality service.

Consistently recognized by management and guests for providing superior customer service.

Achieved employee of the month after only four months

Training

Promoted to crew chief after only six months in position to support and train new staff.

Educated new employees on proper facility procedures and policies.

Interviews, hired, and trained new employees.

Sales and Promotion

Planned and executed promotional events.

Scheduling

Made schedule for 13-27 employees

Experience

February 2012 to Current

Green Family Stores Springfield, IL

Audi/VW Service Consultant

Fielded an average of 30 customer service calls per day. Recommended and helped customers select services based on their vehicles needs. Served as liaison between customers and technicians. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing discounts and making exceptions to customer policies to maintain high levels of customer satisfaction. Processed up 20 customer orders per day.

May 2010 to February 2012

Family Video Springfield, IL

Assistant Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained and hired new employees. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance, and cleaning. Designed and suggested new display ideas to improve accessibility to merchandise. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Assisted customers in finding out-of-stock items by researching other stores in the area or on-line purchasing. Stocked and rotated inventory weekly. Performed store opening duties, including counting cash drawers, bank duties, and new release rentals.

October 2007 to May 2010

Crowne Plaza Springfield, IL

Restaurant Manager

Responsible for single-handedly managing restaurant, lobby bar, and room service. Coordinated holiday brunches involving multiple departments in hotel. Accountable for all staff hiring, scheduling, and cash handling. Resolved guest complaints.

January 2005 to October 2007

Culvers Springfield, IL

Crew Chief

Promoted to crew chief after only 6 months in position. Worked closely with owner to produce and coordinate weekend restaurant events and activities for guests. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons .Accountable for all staff training, cash handling, and food/supply deliveries.

Education and Training

2008 Lincoln Land Community College Springfield, IL

Hospitality and Service Management

Allied American University,

Criminology

Currently enrolled on-line to receive a Bachelor of Science in Criminology Studies.

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