Customer Service High School
Resume:
BRIDGET A PARKER
Email: abptdi@r.postjobfree.com
Address:
City: Hopewell
State: VA
Zip: 23860
Country: USA
Phone: 804-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am highly motivated,versatile, well-qualified, adaptable, customer-service focused .I am a h ighly enthusiastic customer service professional with 1 5 years of dedicated customer Service experience I am motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Petersburg High School, Petersburg VA 1/2001 to 6/1986 (Business)
High School Dipolma from Strayer University, Petersburg VA 1/2001 to 11/2012
High School Dipolma from Petersbug High School, Petersburg VA 1/2001 to 11/2012
Job History / Details:
Career Overview
I am highly motivated,versatile, well-qualified, adaptable, customer-service focused .I am a highly enthusiastic customer service professional with 15 years of dedicated customer Service experience I am motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player
Medical terminology
Perform insurance verification and pre-certification
exceeds performance expectations
committed to meet deadlines
Customer service
Data entry, Documentation, Organizational Skills, Prioritization
Telephone Skills, Time Management,
Client relations, Computer proficiency, Coordination, Typing, Vendor Management,
Grammar, Internet research
adheres to policy and procedures
uses time wisely
able to multitask
Work Experience
March 2012 to October 2012
Capital One Richmond, Va
csr
Speak with Business customers regarding their account.
Discuss credit limit increase,replacing lost /stolen credit cards,speak with merchants trying to verify charges.Upgrade credit card.
Guaranteed positive customer experiences and resolved all customer complaints.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Managed quality communication, customer support and product representation for each client.
August 2011 to March 2012
Vangent Inc Chester, Va
csr
Speak with Medicare recipients about their Medicare rights and their eligibility,Would assist by assuring and providing them with accurate information that may fit or be tailored to their specific needs,such as SHIP or PACE .Provide information regarding various programs.
Speak with Medicare beneficiaries about medical bills and statements, handled claims and handled
1st level escalations. I answered questions about various services offered, regarding medical
insurance, deductibles and prescription drug plans, and other services. Update information in
database to make sure all information is current. Would discuss various insurances, give options to
beneficiaries .Open cases if necessary to help resolve issues .Would confirm benefits, and eligibility.
February 2010 to August 2011
Wachovia Bank Richmond, Va
Online Csr
Receive incoming calls, from customers and speak with customers about their accounts, instruct
customers how to access online services. I would go over financial transactions, and confirm what
has been credited or debited to or from account. I would place outgoing calls to customers as
needed, handle escalations, assist customers with bill pay I would track and compile information to
help resolve various bill pay issues. Assist customers with payments for collections to ensure funds
are applied to appropriate accounts, scheduled callbacks and follow-ups.
November 2007 to January 2009
Vangent Inc Chester, Va
Medicare Part B Claims rep/CSR
Speak with Medicare beneficiaries about medical bills and statements, handled claims and handled
lst level escalations. I answered questions about various services offered, regarding medical
insurance, deductibles and prescription drug plans, and other services. Update information in
database to make sure all information is current. Would discuss various insurances,give options to
beneficiaries. Open cases if necessary, to help resolve issues, Would confirm benefits, and eligibilty.
Set follow ups.
March 2007 to July 2007
Central Virginia Slep Disorder Center Richmond, Va
office coordinator
Registered clients for appointments. Ran front office for sleep center collected payments and would
contact insurance companies for pre certifications,and pre-authorizations, would answer multi line
phones,Would confirm benefits,and eligibility,as needed. schedule appointments for sleep studies,
and schedule follow-ups via emai!, faxes or over phone.
November 2006 to July 2007
Health Management Corporation Richmond, VA
HOS
Registered patients for various disease management programs that's offered thru their health
insurance. Use multi line phones for incoming and outgoing calls. Would speak with customers
about health insurance and their medical conditions, I would schedule appointments, for nurse line
and conducted health assessments based on medical conditions and send referrals to various
departments to follow-up, via fax, email or transfer to appropriate department . I tracked
information as needed to confirm if objectives/ goals were met.
December 1998 to October 2006
Verizon Communications -VA Rcihmond, VA
Maintenance Administrator
Worked in collections,for large business and personal accounts .Would discuss possible options
to help resolve delinquencies .Worked escalation que for 8 months .
Worked in business office and in repair department, would receive calls from customers about their
phone service; send out statements for payment arrangements. Would troubleshoot phone lines,
would schedule appointments for technicians, track technicians visits to home or business, would
follow-up with customers to confirm service is working. Handled escalations, for tracking purposes,
would compile information to ensure"quality and customer satisfaction.
Educational Background
2011,
Six Sigma Certification
2005 Strayer University Midlothian, Va
Took Business Administration
Coursework in Business Administration and Organizational Development
1986 Petersbug High School Petersbug, VA
GED
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