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Customer Service High School

Location:
Hopewell, VA
Posted:
November 24, 2012

Contact this candidate

Resume:

BRIDGET A PARKER

Email: abptdi@r.postjobfree.com

Address:

City: Hopewell

State: VA

Zip: 23860

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am highly motivated,versatile, well-qualified, adaptable, customer-service focused .I am a h ighly enthusiastic customer service professional with 1 5 years of dedicated customer Service experience I am motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Petersburg High School, Petersburg VA 1/2001 to 6/1986 (Business)

High School Dipolma from Strayer University, Petersburg VA 1/2001 to 11/2012

High School Dipolma from Petersbug High School, Petersburg VA 1/2001 to 11/2012

Job History / Details:

Career Overview

I am highly motivated,versatile, well-qualified, adaptable, customer-service focused .I am a highly enthusiastic customer service professional with 15 years of dedicated customer Service experience I am motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Medical terminology

Perform insurance verification and pre-certification

exceeds performance expectations

committed to meet deadlines

Customer service

Data entry, Documentation, Organizational Skills, Prioritization

Telephone Skills, Time Management,

Client relations, Computer proficiency, Coordination, Typing, Vendor Management,

Grammar, Internet research

adheres to policy and procedures

uses time wisely

able to multitask

Work Experience

March 2012 to October 2012

Capital One Richmond, Va

csr

Speak with Business customers regarding their account.

Discuss credit limit increase,replacing lost /stolen credit cards,speak with merchants trying to verify charges.Upgrade credit card.

Guaranteed positive customer experiences and resolved all customer complaints.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Managed quality communication, customer support and product representation for each client.

August 2011 to March 2012

Vangent Inc Chester, Va

csr

Speak with Medicare recipients about their Medicare rights and their eligibility,Would assist by assuring and providing them with accurate information that may fit or be tailored to their specific needs,such as SHIP or PACE .Provide information regarding various programs.

Speak with Medicare beneficiaries about medical bills and statements, handled claims and handled

1st level escalations. I answered questions about various services offered, regarding medical

insurance, deductibles and prescription drug plans, and other services. Update information in

database to make sure all information is current. Would discuss various insurances, give options to

beneficiaries .Open cases if necessary to help resolve issues .Would confirm benefits, and eligibility.

February 2010 to August 2011

Wachovia Bank Richmond, Va

Online Csr

Receive incoming calls, from customers and speak with customers about their accounts, instruct

customers how to access online services. I would go over financial transactions, and confirm what

has been credited or debited to or from account. I would place outgoing calls to customers as

needed, handle escalations, assist customers with bill pay I would track and compile information to

help resolve various bill pay issues. Assist customers with payments for collections to ensure funds

are applied to appropriate accounts, scheduled callbacks and follow-ups.

November 2007 to January 2009

Vangent Inc Chester, Va

Medicare Part B Claims rep/CSR

Speak with Medicare beneficiaries about medical bills and statements, handled claims and handled

lst level escalations. I answered questions about various services offered, regarding medical

insurance, deductibles and prescription drug plans, and other services. Update information in

database to make sure all information is current. Would discuss various insurances,give options to

beneficiaries. Open cases if necessary, to help resolve issues, Would confirm benefits, and eligibilty.

Set follow ups.

March 2007 to July 2007

Central Virginia Slep Disorder Center Richmond, Va

office coordinator

Registered clients for appointments. Ran front office for sleep center collected payments and would

contact insurance companies for pre certifications,and pre-authorizations, would answer multi line

phones,Would confirm benefits,and eligibility,as needed. schedule appointments for sleep studies,

and schedule follow-ups via emai!, faxes or over phone.

November 2006 to July 2007

Health Management Corporation Richmond, VA

HOS

Registered patients for various disease management programs that's offered thru their health

insurance. Use multi line phones for incoming and outgoing calls. Would speak with customers

about health insurance and their medical conditions, I would schedule appointments, for nurse line

and conducted health assessments based on medical conditions and send referrals to various

departments to follow-up, via fax, email or transfer to appropriate department . I tracked

information as needed to confirm if objectives/ goals were met.

December 1998 to October 2006

Verizon Communications -VA Rcihmond, VA

Maintenance Administrator

Worked in collections,for large business and personal accounts .Would discuss possible options

to help resolve delinquencies .Worked escalation que for 8 months .

Worked in business office and in repair department, would receive calls from customers about their

phone service; send out statements for payment arrangements. Would troubleshoot phone lines,

would schedule appointments for technicians, track technicians visits to home or business, would

follow-up with customers to confirm service is working. Handled escalations, for tracking purposes,

would compile information to ensure"quality and customer satisfaction.

Educational Background

2011,

Six Sigma Certification

2005 Strayer University Midlothian, Va

Took Business Administration

Coursework in Business Administration and Organizational Development

1986 Petersbug High School Petersbug, VA

GED



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