Quality Assurance Manager

Monique Cassells

Email: *********@********.***

Address: **** ********* **.

City: Redding

State: CA

Zip: 96001

Country: USA

Phone: 530-***-****

Skill Level: Management

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

2936 Starburst Drive, Redding, CA 96001 Cell: 530-***-**** Home: 530-***-****

MONIQUE CASSELLS

Objective To utilize my internal auditing, regulatory compliance, risk management,

training and development skills to help businesses comply with applicable

laws

Experience

7/2005 4/30/2012 Win-River Casino Redding, CA

Regulatory Compliance Manager / Internal Control Auditor

Responsible for auditing casino gaming and non-gaming activities to insure compliance with

tribal, state, and federal laws

Responsible for identifying risks and developing procedures to mitigate risks as related to anti-

money laundering laws, the Office of Foreign Assets Control, and guidelines issued by the

Food & Drug Administration

Investigated breaches in internal controls and reported findings Senior Management

Coordinated and managed the development and implementation of controls and procedures as

they relate to tribal, state and federal regulations and asset protection

Planned, performed and conducted financial, compliance and internal controls operational

audit

Analyzed data and prepared clear, concise and professional audit reports within established

deadlines

Navigated 7 software programs on a daily basis and extracted and analyzed data

Reviewed completed audits with department managers and made recommendations to

strengthen internal controls and address non-compliance issues

Developed and implemented compliance and reference manuals and materials for management

development, for example, Title 31 Compliance, OFAC Compliance, Management Internal

Audit Guide, the Standard Operation Procedure (SOP) Development Manual, Internal

Notification Procedures, Security Notification and Dispatch Guide, Gaming Tax Reporting

Thresholds Chart, and more

Worked independently of departments and reported directly to Senior Management

9/1998 7/2005 First Cash Financial Services CA, WA, OR, IL

Internal Control Audit Supervisor

Responsible for the completion of loss prevention and compliance audits at 35 branches

throughout 4 states

Identified and reported suspected fraud and embezzlement and supplied supporting

documentation for further investigations

Supervised a staff of 2 to 4 auditors

Knowledgeable of applicable state and federal laws

Trained, developed, motivated and counseled staff

Identified loss and opportunities for loss

Reported directly to the VP of Internal Audit

Designed and developed comprehensive audits and training programs

Effectively and positively communicated with staff from all departments

Maintained audit records and documentation

1/1998 9/1998 Contractors Warehouse Sacramento, CA

Assistant Operations Manager

Trained, developed and scheduled a staff of 65 people

Merchandised for profit

Managed inventory processes to include ordering and preparation

Administrative duties to include payroll and sales budgeting

1/1997 - 1/1998 Step Ahead Investments Sacramento, CA

Internal Control Auditor

Audited 85 branches on a rotating basis

Identified loss and opportunities for loss

Conducted loss prevention training meetings

Designed and implemented loss prevention training materials

Effectively and positively communicated with staff from all departments

7/1996 1/1997 Providian Financial Sacramento, CA

Quality Assurance Analyst

Audited 50 Customer Service Representatives on a regular basis

Maintained audit records and documentation

Conducted quality assurance training presentations

Participated in meetings with Senior Management

5/1996- 11/1997 Design Benefit Plans Sacramento, CA

Independent Health Insurance Representative

Conducted health insurance presentations to small business owners

Designed presentation materials

6/1985 4/1996 Cost Plus World Market So. & No. California

Store Manager

Responsible for maintaining and increasing store profit margin through strategic ordering

and placement of merchandise

Supervised a staff of 35 to 65 employees

Trained and developed staff and management team

Conducted Merchandising for Profit and How to Read Your P&L Statement training

seminars for management trainees

Interviewed, hired and counseled employees

Maintained inventory losses to fall consistently below the company average

Designed and implemented training materials to include sales budgeting, scheduling,

merchandising and display techniques and formulas

Designed and conducted loss prevention training seminars

Education 2007- Current Shasta College (part-time)

2006 Certified Gaming Commissioner (NIGA)

2002 - Wicklander/Zulawski Interview and Interrogation

Techniques

1996 - Americas Training Center Life, Health and Disability

Insurance

1994 - Santa Rosa Junior College

1982 - American River College

Qualifications P r o f i c i e n t i n u s i n g M i c r o s o f t Wo r d, E x c e l, P u b l i s h e r,

PowerPoint and Outlook

Proficient with iSpring Pro Presentation software

Proficient with Audacity Audio editing software

Ability to deliver High Impact regulatory presentations

Contact this candidate