Customer Service High School

Kathy's InformationLocation: Waxhaw, NCTitle: unemployedStatus: In need of a jobExperience: 9-12 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-05-21 Helpful Links

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KATHY GRIFFIN EVANS

WAXHAW, NORTH CAROLINA 28173

*******-****-**@********.***

SUMMARY OF QUALIFICATIONS

o Seasoned customer service professional with over 10 years experience

o Friendly, Hard working and Enthusiastic individual

o Capable of handling highly confidential information

o Thrives in a fast paced work environment

EXPERIENCE

Oct. 2006 - March - 2008 HD Supply - Monroe, NC - Accounts Receivable

*Worked discrepancies of customers accounts

*Answered phone on call center line

*Handled special accounts

*Research on problems of customer's accounts

*Faxed statements and copies of invoices to customer

Sept 1998 - Apr 2005 Alemite, Fort Mill, SC - Customer Service

*Processed purchased requests *Performed account review

*Handled Customer relations maintenance & data entry

*Answered phones *Provided product training

*Completed new accounts set ups *General office duties

*Contract maintenance

Sept 1997 -May 1998 Belk Store Store Service, Charlotte, NC-Customer Service

*Credit card review and analysis *Answered phones

*Customer Account Assistance *General office duties

*Assisted with collections, fraud, recovery research

Nov 1992 - Sept 1997 Olsten Staffing Service, Charlotte, NC-Customer Service

*Assisted Buyers *Answered phones

*Performed vendor maintenance *Audited, customer research

*General office duties *Review Contracts

* Processed Accounts Payable and Accounts Receivable

SKILLS

Microsoft Word, Excel, PowerPoint

Internet - based programs

Typing

EDUCATION

1972-1973 Wingate College, Wingate, NC

1969-1972 Graduate Lawrence Central High School, Indianapolis, IN

2005 South Piedmont Community College - Continuing Education Classes:

Keyboarding, Resumes and Job Searching skills

Computer Skills for the Workplace

Career Readiness of the Medical workplace

REFERENCES

Provided upon request

Contact this candidate