Customer Service High School
Resume:
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Michael
TilusMichael Tilus - Inland Empire
Michael Tilus
Fontana, California 92337-8322
e-mail: ************@***.***
Objective:
To obtain a position with an organization where I will work hard while continuing to polish my own skills and talents.
Education:
Chaffey Community College (August 2006 " present). Rancho Cucamonga, California 91737.
Baldwin Senior High School (September 2002 " June 2006). 841 Ethel T. Kloberg Drive, Baldwin, New York 11510. Graduated on June 25, 2006 with a Regents Diploma. Computer skills include: Excellent knowledge of Windows, Microsoft Office 2003 (Word, PowerPoint, and Excel), Microsoft Front Page, Microsoft Publisher 2003 as well as the Internet.
Courses Taken:
French: Sections 1, 2 and 3 Photography: Sections 1 and 2
Clubs & Activities:
Phoenix Literary Magazine (2002-2006) The Golden Wave " Newspaper Editor and Reporter (2002-2006) Literary Laureate Competition Winner " Junior Year (2005) Baldwin Bruins Yearbook Committee " Staff Editor 'Seussical - The Musical (2005) 'Ragtime " School Musical (2004) Photography Club (2002-2004)
Work Experience:
Banfield, The Pet Hospital of Fontana, 15042 Summit Avenue, Fontana, CA 92336. February 2010 to present. Duties include: assisting new and incoming clients for pet care services, providing all necessary healthcare instructions, Optimum Wellness Plan information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, scheduling and managing future appointments, directing finances by maintaining accurate balances and utilizing proper opening and closing procedures. City of Fontana " After School Program, 8491 Sierra Avenue, Suite B. Fontana, CA 92335. July 2008 to November 2009. Duties include: academic assistance to elementary students, tutoring grades K-6, or homework support in core subjects such as language arts, mathematics, history, social science, science, and computer training. The assistance program is aligned to California's academic standards and supports curriculum taught during the regular school day. JCPenney, 12399 South Mainstreet. Rancho Cucamonga, California 91737. October 2007 to January 2008. Duties include: maintaining sections and zones, fitting rooms and cash registers, customer service and interaction, transferring telephone calls, processing online orders and accepting customer credit card applications. Affordable Termite Control, 8776 Helms Avenue. Rancho Cucamonga, CA 91730. September 2007 to November 2007. Duties include: appointment setting for pest control, light office work, photocopying and telephone call transfers. Abercrombie & Fitch, Store #956 " Ontario Mills Mall, Ontario, CA 91764. September 2006 to October 2007. Brand Representative. Duties include: maintaining sections and zones, fitting rooms and cash registers, customer service and interaction. Hollister Co., Store #183 " Roosevelt Field Mall, Garden City, NY 11530. May 2006 to August 2006. Impact Team Member. Duties include: stock filling, transactions and processing as well as completion of Units Sold Reports.
Skills & Personality Traits:
Creative, outgoing and personable
References: Available upon request.
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