Customer Service Sales

Robin Setliff

Email: ********@**************.***

Address:

City: Hoover

State: AL

Zip: 35226

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with proven track record in demanding sales and account management environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from University Of Montevallo, Montevallo AL 1/2001 to 6/2001 (General)

Job History / Details:

Career Overview

Reliable Customer Service Representative with proven track record in demanding sales and account management environments. Solid team player with great positive attitude.

Core Strengths

Large cash/check deposits

Inventory control

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Problem solver

Courteous demeanor

Active listening skills

Energetic work attitude

Quick learner

Large cash/check deposits expert

Shipping and receiving professional

Customer service expert

Multi-line phone talent

POS systems expert

Opening/closing procedures

Accomplishments

Quality Communication

Interacted with 50 affiliate stations in US

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

February 2011 to Current

MDI Corporation Birmingham, Al

Customer Service Representative

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Interacted with customers and retail buyers to expedite orders.Operated a POS system to itemize and complete an average of customer purchases.Tracked advertising promotions for clients.Dedicated to continuously improving sales abilities and product knowledge.Participated in outbound calling programs to existing customer base to increase return sales by percent.Set up and explained new membership contracts.Recommended alternative items if product was out of stock.

May 2004 to March 2010

Yancey Construction Hoover, Al

Office Manager

Performed heavy bank reconciliations and cash flow statements.Created and executed marketing/PR campaigns, including new product introductions and existing product development.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Communicated with customers, employees and other individuals to answer questions and explain information.Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.

Educational Background

University Of Montevallo Montevallo, Al

High School Diploma General

Attended undergraduate school for two semesters.

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