Customer Service Representative
Resume:
Linda J. Searcy
Email: ********@*********.***
Address:
City: Sacramento
State: CA
Zip: 95817
Country: USA
Phone: 916-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with more than six years client interface experience. Resourceful in consistently meeting and exceeding productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Educational Background:
High School Dipolma from Cosumnes River Community College, Sacramento CA 1/2001 to 12/2010 (Human Services)
Job History / Details:
Background, Objective
Highly enthusiastic customer service professional with more than six years client interface experience. Resourceful in consistently meeting and exceeding productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Summary of Skills
Courteous demeanor
Energetic work attitude
Strong organizational skills
Sharp problem solver
Active listening skills
Excellent speaking and grammar skills
Exceptional prioritization and multi-task skills
Work Experience
May 2009 to September 2012
EMH, Inc. Opinion Sampling Sacramento, CA
Customer Service Representative
Collected customer feedback and provided accurate and appropriate information in response to customer inquiries.
August 2007 to February 2009
Mathiot Group Homes Carmichael, CA
Residential Counselor
Closely monitored and supervised boys ages 11 to 17 in a group home setting. Supported clients in completing household tasks and ensuring general daily hygiene. Recorded individual daily progress. Led group therapy sessions focusing on individual behavioral progress and conflict issues within the household. Transported clients to school, appointments, and family meetings.
December 2003 to August 2004
MAXIMUS Folsom, CA
Customer Service Representative
Processed phone applications for the California Healthy Families Program. Provided accurate and appropriate information in response to customer inquiries in a timely and accurate fashion.
June 2001 to May 2003
Verizon Wireless Rancho Cordova, CA
Customer Service Representative
Maintained satisfactory handling time of in-bound calls. Provided accurate and appropriate information in response to customer inquiries regarding billing, service and equipment issues; conducted credit checks and processed electronic payments.
August 2000 to May 2001
AT&T Repair Sacramento, CA
Customer Service Representative
Assisted customers reporting phone service issues, trouble-shot for internal system problems and ran tests, scheduled technician service appointments, interacted with billing representatives and technician dispatch workers.
February 2000 to August 2000
OSI, Inc. Sacramento, CA
Customer Service Collections Representative
Placed out-bound calls to AT&T customers in attempts to collect debts, set up payment arrangements, and processed electronic payments
Educational Background
2010 Cosumnes River Community College Sacramento, CA
Associate of Arts Human Services
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