Customer Service Sales

Monique Almazan

Email: ********@**************.***

Address:

City: Chula Vista

State: CA

Zip: 91913

Country: USA

Phone: 619-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Paraprofessional with excellent communication skills demonstrated by ten years of teaching and management experience.

Educational Background:

High School Dipolma from University Of Phoenix, Chula Vista CA 1/2001 to 12/2009 (Human Services)

High School Dipolma from South Western College, Chula Vista CA 1/2001 to 12/2012

Job History / Details:

Summary

Responsible Paraprofessional with excellent communication skills demonstrated by ten years of teaching and management experience.

Core Qualifications

Superior communication skills

Exceptional problem solver

Classroom management

Patient

Empathetic

Detail-oriented

In-depth knowledge of autism

Understands developmental disorders

Reliable and punctual

Friendly

Team-oriented

Professional Experience

July 2005 to Current

San Diego Unified School District San Diego, CA

Special Education Assistant

Assist in developing individual educational plans (IEP) designed to promote educational, physical and social development. Establish and communicate clear objectives for all lessons, units and projects to students. Write documents for Individual Education Plan conferences. Lead a resource class of 5-20 students. Promote language development skills through reading and storytelling. Encourage students to be understanding of others. Supervise field trips to local parks, fire stations and zoos. Conduct small group and individual classroom activities with students based on differentiated learning needs.

August 2001 to August 2012

Pink Zone San Diego, CA

Assistant Manager

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Delivered excellent customer service by greeting and assisting each customer. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Reorganized the sales floor to meet company demands. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Completed weekly schedules according to payroll policies. Determined staff promotions and demotions, and terminated employees when necessary.

Education and Training

2009 University Of Phoenix Chula Vista, CA

Bachelor of Science Human Services

Education coursework in Human Services, Communications and Psychology, Criminal Justice and Sociology, Cognitive Behavioral Therapy, Social Work, Marriage and Family Therapy and Child Development, Health and Safety for Children and families, Minor in Counseling, Emphasis in Social Behavior Science, Law and Ethics for Psychologists, Addictions and Chemical Dependency, and Domestic Violence Awareness training.

2007 South Western College Chula Vista, Ca

Child Development

Emphasis in Child Development with coursework in Child Nutrition, Child Abuse Awareness training, Coursework in Emergency Preparedness, and Coursework in Behavior Management.

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