Customer Service Manager

Angela Binder

Email: ********@**************.***

Address:

City: Crescent Springs

State: KY

Zip: 41017

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Also a well-seasoned food service manager, experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.

Educational Background:

High School Dipolma from Western Brown High School, Williamsburg OH 1/2001 to 5/2000 (College Prep)

High School Dipolma from Wright State University, Williamsburg OH 1/2001 to 12/2012

Job History / Details:

Summary

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Also a well-seasoned food service manager, experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.

Highlights

Reliable and punctual

Cash handling

Neat, clean and professional appearance

Comfortable standing for long time periods

Delivers exceptional customer service

Commercial deep fryer and slicer operation

Engaging personality

Restaurant management

Functions well independently or as part of a team

Has taken several college level business courses

Adapts well to any situation

Accomplishments

Recognized by peers and management for going above and beyond normal job functions. I have also had great success in marketing, as well as internal restructuring to maximize profits and customer experience.

Experience

August 2011 to January 2012

Quiznos Crescent Springs, Kentucky

Assistant Manager

I was quickly promoted by my employer due to my work ethic and exceptional customer service skills. These qualities and duties include; took necessary steps to meet customer needs and effectively resolve food or service issues, up-sold additional menu items, beverages and desserts to increase restaurant profits, served fresh, hot food with a smile in a timely manner, resolved guest complaints promptly and professionally, carefully maintained sanitation, health and safety standards in all work areas, and took initiative to find extra tasks when scheduled duties were completed. Also, assisted the general manager with monthly inventory control and weekly stock ordering and other sundry paperwork.

February 2011 to July 2011

Domino's Reading, Ohio

Assistant Manager

My duties Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Resolved guest complaints promptly and professionally.Mastered Point of Sale (POS) computer system for automated order taking.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously.

February 2010 to February 2011

Independent Contractor

Tutor: Special Needs

This job encompasses a wide range of skills and responsibilities. These include maintaining daily records of children's individual activities, behaviors, meals and naps, creating and implementing developmentally-appropriate curriculum that addressed all learning styles and incorporates the child's individual needs. Some cases also required Cognitive-behavioral therapy to address learning and social disorders.

June 2007 to February 2010

Domino's Bethel, Ohio

Assistant Manager/ Delivery Expert

When I started working for this company, I was a delivery driver. Within six months I had been promoted to Assistant Manager and implemented several marketing and customer service techniques that raised sales by over 97 percentage in less than sixty days. Afterward I worked at all four of the other stores under the same ownership; whenever sales dropped or we had an inspection due, I was transfered to the location until the problem was solved. It was a very rewarding experience.

Education

2000 Western Brown High School Mt. Orab, Ohio

High School Diploma College Prep

I graduated with honors as well as scoring in the top percentile on all five parts of the Senior Standardized Testing. I also attended Upward Bound, an elective college program, during the last three years of my high school career.

Wright State University Fairborn, Ohio

Senior standing Psychology

Though I have not yet attained this degree, I do have a senior standing and have the benefit of over five years of course work. The focus of my college education was on Psychology, however, I was also intending to minor in Business. I have also made a point of getting real world experience as well as doing the required course work.

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