Manager Customer Service

Julie S Woodham

Email: ********@******************.***

Address:

City: Marietta

State: GA

Zip: 30062

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Exceptional Account Manager Successful history in increasing key account base and guaranteeing client satisfaction in the dental health care industry. Decisive, goal oriented leader providing seasoned account management. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow up. Adaptable and resourceful with ability to balance multiple priorities, manage change and deal with the most challenging situations. Analytical and highly organized with ability to identify client needs, make recommendations and implement effective solutions. Self-starter and persuasive communicator with extensive knowledge of the dental health care industry.

Educational Background:

High School Dipolma from American InterContinental University, Dunwoody GA 1/2001 to 5/2003 (International Business and Enterprise Management)

Job History / Details:

Professional Summary

Exceptional Account Manager

Successful history in increasing key account base and guaranteeing client satisfaction in the dental health care industry.

Decisive, goal oriented leader providing seasoned account management. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow up. Adaptable and resourceful with ability to balance multiple priorities, manage change and deal with the most challenging situations. Analytical and highly organized with ability to identify client needs, make recommendations and implement effective solutions. Self-starter and persuasive communicator with extensive knowledge of the dental health care industry.

Core Qualifications

Client Relations, Key Account Management, New Business Development, Project Management, Team Leadership, Training and Development, Sales and Marketing, Phone Sales, Account Retention, Professional Presentation, Product Demonstration, Financial Negotiation, Contract Development, Data Analytics, Revenue Generation

Skill Highlights

Microsoft Office XP, Microsoft Office Professional, MS Word, MS Excel, MS Access, MS FrontPage, MS Visio, Internet Explorer, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, PracticeWorks Software, Eaglesoft, Dentrix, Softdent, Dental Dashboard, NetMinder, FairHealth Program, Citrix, Kaseya, Paycom, Social Media

Professional Experience

April 2012 to Current

Stratose-Insurance Aggregation Atlanta, Georgia

Dental Network and Account Manager

Maintain long-term relationships with clients, Cross-selling additional products and networks, Reporting and analytics for executive level decision making, Client data analysis, Dental network development nationwide, Coordinate all aspects of contracting with all parties from delivery to final signatures, Develop fee schedules and negotiations with dental practices, Work with other departments to create efficient workflows, Process owner for all dental projects, Reporting industry trends, Educate all departments on necessary dental product knowledge, Resolution of provider issues, Project Management Implementation Management.

Superseded personal sales quota by the beginning of third quarter at 104 percentage .

Exceeded division goal by 45 percentage .

Successfully recruited over 100 providers into company dental network.

January 2005 to April 2012

Jewels Consulting-Mastering the Pearls of Dentistry Marietta, Georgia

Practice Management Consultant/Account Manager

Consulting

Website logo and design, Practice acquisitions, On-line marketing, New practice/practice remodel project management, Account auditing, Software implementation design, Staff coaching, Administrative time management training, Office procedure design, Clinical time saving development, IT network issues, Practice management software training, Dental insurance plan design, Salary and overhead analysis, Marketing analysis, Scheduling and recall, Fees and collections system, Technology updates, Patient satisfaction analysis, Product and procedure demonstrations.

Account Manager

Respond to client inquiries, Client retention, Develop Proposals, Emphasize sellable features, Generate weekly and monthly reports, Attend trade shows and client sponsored events, Facilitate monthly sales meeting.

October 2000 to January 2005

Family and Aesthetic Dentistry Atlanta, Georgia

Operations Manager

Audit all accounts for accuracy, Treatment consulting and planning, Designed implementation plan, Budgeting overhead, Conducting staff meetings for coaching and training, Responsible for training staff, Devised better systems to ease frustration and create better communication among staff members, Created better patient experience, Assist doctors in complete aesthetic reconstruction using sedation, Digital photography Diagnostic records, Fabrication of cosmetic provisionals, Placed rubber dams, Trained in preparation and use of CEREC (digital inlay and onlay fabrication), In office whitening.

Education and Training

2003 American InterContinental University Dunwoody, Georgia

BBA International Business and Enterprise Management

Radiation Safety Certification, X-rays for the Healing Arts

2007-2012 Hinman Dental Convention Attendance

Cerec Certificate

Dental Office Design Certificate

Additional Experience

Details Available Upon Request

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