Customer Service High School
Resume:
Alma Slade
Email: ********@************.***
Address:
City: Sacramento
State: CA
Zip: 95820
Country: USA
Phone: 916-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Call Center Representative versed in customer support in high call volume environments. Computer skills and telephone etiquette.
Educational Background:
High School Dipolma from Skills and Education Business Center, Sacramento CA 1/2001 to 6/1994 (Computer Science)
High School Dipolma from Argonaut High School, Sacramento CA 1/2001 to 12/2012
Job History / Details:
Summary
Call Center Representative versed in customer support in high call volume environments. Computer skills and telephone etiquette.
Summary of Skills
High customer service standards
Strong problem solving ability
Telephone skills
Able to take credit card orders via phone
Adaptive team player
Hands on experience in making outbound calls and receiving calls for customer support
Data collection
Multi-Task Management
Research
Accomplishments
Researched and resolved billing problems that had been previously missed.
Received Awards: Team Player, Attendance .
Accounts Payable/Receivable
F.D.C.P.A.
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Goal
Work Experience
October 2010 to October 2011
HP Enterprise Services RanchoCordova, California
Customer Service Call Center
Provided accurate and appropriate information in response to customer inquiries, on medical claim status to Providers such as denials and appeals, tars. Assisted medical Members with status on their benefits, maintained up-to-date records at all times.
March 2008 to December 2009
N.C.O. Financial Systems RanchoCordova, California
Customer Service Call Center
Collected on medical deficiency accounts, attempted to persuade customers to pay amount due or arranged for payment at a later date. Insurance billing and follow ups, built customer loyalty by placing follow-up calls for customers who reported insurance issues.
June 2007 to January 2008
States Recovery Systems RanchoCordova, California
Customer Service Call Center
Collected on deficiency accounts such as, medical, auto, non-payable checks, persuade customers to pay amount due or arranged at later date. Ran reports and supplied data to fulfill customer report requirements.
April 2003 to July 2007
U.S.C.B. Incorporation Sacramento, Calfornia
Customer Service Call Center
Assisted customers on medical accounts, provided accurate and appropriate information in response to customer inquiries, persuade customers to pay in full or arranged payment at later date Properly directed inbound calls in phone queues to improve call flow.
March 2000 to March 2003
Product Development Corporation Sacramento, California
Customer Service Call Center
Ran reports and supplied data to fulfill customer report requirements, data entry customers phone numbers and address for phone directories.
Locate customers to collect installments on overdue accounts, damage claims and non- payable checks on business accounts.
Educational Background
1994 Skills and Education Business Center Sacramento, Calfornia
Associate of Science Computer Science
1988 Argonaut High School Sacramento, California
High School Diploma Basic Education
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