Customer Service High School

Tammy Garbutt

Email: ********@************.***

Address:

City: Glendale

State: AZ

Zip: 85302

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic Customer Service Rep with 20 plus years experience in customer service support roles. Organized and professional. Committed to delivering high quality results with little supervision. Dedicated and focused and excels at prioritizing, completing multiple task simultaneously and following through to achieve project goals

Educational Background:

High School Dipolma from Maryvale High School, Phoenix AZ 1/2001 to 9/1981 (no college)

Job History / Details:

Summary

Energetic Customer Service Rep with 20 plus years experience in customer service support roles. Organized and professional. Committed to delivering high quality results with little supervision.

Highlights

Self-starter

Billing and coding

Schedule management

Meeting planning

Mail management

Strong problem solver

Results-oriented

Meticulous attention to detail

Microsoft Office proficiency

Proofreading

Understands grammar

Strong interpersonal skills

Dedicated team player

Resourceful

Professional and mature

Time management

Self-directed

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

March 2011 to September 2012

Air Support Inc Phoenix, AZ

Customer Service Rep

Set up product deliveries and pick up with clients, answered many incoming phone calls, mailed out billing daily, input data. Cross-trained and provided back-up for other customer service representatives when needed. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

January 2009 to January 2011

DZ Atlantic Tonopah, AZ

Records Tech I

Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Created monthly reports for records, closed terminated records and completed chart audits.Verified and logged in deadlines for responding to daily inquiries.

April 2003 to January 2009

Air Support Inc Phoenix, AZ

Customer Service Rep

Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning. Scheduled product deliveries and pick up for clients. Data Entry. Guaranteed positive customer experiences and resolved all customer complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

February 1998 to January 2003

GES Allstates Appliances Phoenix, AZ

Customer Service Rep

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Responsible for ordering merchandise accurately by ensuring all model numbers were correct. Resolved customer complaints concerning wrong or damaged merchandise. Answered many incoming calls, data entry.

Education

Maryvale High School Phoenix, AZ

GED

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