Customer Service Sales
Resume:
KELLI S STEWART
Email: ********@**************.***
Address:
City: Griffith
State: IN
Zip: 46321
Country: USA
Phone: 708-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position in an office environment that both utilizes my eight years experience and presents opportunity for additional learning and growth. SUMMARY OF QUALIFICATIONS 2011 Brown Mackie College Merrillville, IN and Indiana Tech University Munster IN. Passed Classes in Microsoft, Power Point, and Excel. Comfortable with learning any application program. Flexible in taking on additional responsibility and quick to learn. Understands the importance of a good work ethic and timeliness. Professional in appearance and demeanor
Educational Background:
High School Dipolma from Brown Mackie College, Merrillville IN 1/2001 to 2/2010 (Business Management)
High School Dipolma from Indiana tech, Merrillville IN 1/2001 to 12/2012
Job History / Details:
Summary
To obtain a position in an office environment that both utilizes my eight years experience and presents opportunity for additional learning and growth. SUMMARY OF QUALIFICATIONS 2011 Brown Mackie College Merrillville, IN and Indiana Tech University Munster IN. Passed Classes in Microsoft, Power Point, and Excel. Comfortable with learning any application program. Flexible in taking on additional responsibility and quick to learn. Understands the importance of a good work ethic and timeliness. Professional in appearance and demeanor
Highlights
I was employee of the month at Ashley Furniture two times in the 5 years I was there.
I am able to adapt quickly to any work environment.
Accomplishments
I have made deans list every semester in school.
Experience
June 2005 to December 2012
Ashley Furniture Schererville, IN
Customer Service Representative
Manage day-to-day operations of the office including but not limited to: Maintaining Sales Records,
Processing Finance Applications,
Preparing Bank Deposits and Related Accounting,
Filed daily transactions.
Answering Telephones,
Coordinating Deliveries,
Resolving Complaints and Warranty Issues,
Assisted in training customer service representatives and sales persons.
Worked with management to resolve customer issues, and make decisions quickly.
Computed sales prices, total purchases and processed payments.
Administered all point of sale opening and closing procedures.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Explained information about the quality, value and style of products to Influence customer buying decisions.
November 2011 to February 2012
J.C. Penny Merrillville, In
Pricing
Created signs with pricing
Put out new signs for up coming sales
Made new tags for the new merchandise
Replenished shelves and racks
Changed Displays
Worked as a team
March 2011 to October 2011
Alberts Jewelers Highland, In
Customer Service Representative
Processed an average of 40 transactions a day. Answered customers' questions.
Opened and closed the cash drawers. Helped customers select the items that fit their needs.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Communicated information to customers about product quality, value and style.
Built and maintained effective relationships with peers and upper management.
Informed customers about all product lines and services offered by the company.
September 2003 to June 2005
Kohl's Department Store Highland, IN
Cashier Supervisor
Made schedules for all cashiers.
Performed daily audits on all of the cash registers.
Assisted and guided customers.
Ensured the cash registers were ready for daily operations.
Trained cashiers on registers and in other departments.
Processed an average of 100 transactions each day in a timely manner.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Education
February 2010 Brown Mackie College Merrillville, IN
pursuit of Associates Degree Business Management
2015 Indiana tech Munster, In
Current Student Business Management
Coursework in Business and Management
Additional Information
EXTRACURRICULAR ACTIVITIES I Enjoy Boating, Fishing, Skating and Travel. I enjoy spending time with my friends.
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