Customer Service High School

Norman Beaudoin

Email: ********@*************.***

Address:

City: Kennebunk

State: ME

Zip: 04043

Country: USA

Phone: 207-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly Professional Retail Manager committed to developing strong associate relations and delivering quality results

Educational Background:

High School Dipolma from Kennebunk High School, Kennebunk ME 1/2001 to 6/1994 (College Prep/Advanced Courses)

Job History / Details:

Summary

Highly Professional Retail Manager committed to developing strong associate relations and delivering quality results

Highlights

Reliable

Excellent communication skills

Approachable

Complex problem solver

Exceptional organizational skills

Active listener

Behavior management techniques

Professional

Acts with Integrity

Results Driven

Dedicated to Associate Development

Cash/Handling Procedures

COSA sytem

Assets Scheduling System

Accomplishments

Experience

July 2005 to Current

Kohl's Department Store Biddeford/Newington, Maine/New Hampshire

Operations Manager

Responsible for completing schedule for 90-125 associates

Responsible for writing management team schedule

Daily monitoring of cash office/cash handling procedures

Hiring & retaining associates

Administering associate counselings for performance and behavior

Implementing and daily follow up of all company programs

Driving results by communicating daily sales, credit and email goals to store personnel

Monitoring all merchandise received on incoming trucks and ensuring it is unloaded within goal time frame

Ensure incoming merchandise is merchandised on the salesfloor in accordance of company guidelines and timeframes

Problem solving daily store related issues in regards to associate attendance and scheduling issues

Responsible for monitoring all facility related issues and coordinating with vendors time frames for job completion

Active participant in E3 Program (MOD)

Customer Service- providing customers with 5 step of GREAT service and following up with associates to ensure they did the same

Oversee Cash Office procedures- daily balancing, cash pickups, change orders, void controls

August 2002 to July 2004

Kohl's Department Store Danvers, Maine

Customer Service Area Supervisor

Communicating dailly sales, credit and email goals to associates

Monitor credit and email solicitation of associates and provide feedback/recognition on job performance

Facilitating new hire orientation classes

Follow up on all new hiring training associates to ensure they received proper and adequate training

Completing all change orders at registers

Completing daily cash and check pickups and entering them into COSA system

Completing daily Cash Office functions to complete daily balance from previous day

Replenishing all supplies (bags, boxes, pens, tape, staples) at registers

Active member of MOD Program (Manager on Duty)

Completing voids and void after procedures at registers

Customer Service- assisting customers to ensure their needs have been met in regards to price, availability of merchandise and friendly associates

Education

12 Kennebunk High School Kennebunk, Maine

High School Diploma College Prep/Advanced Courses

Graduated with honors all 4 years of high school

Graduated in the top 20th of my class of approximately 125 students

Coursework in advanced math completing Calculus my senior year

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