Customer Service Manager

janice Auld

Email: ********@*************.***

Address:

City: Lafayette

State: LA

Zip: 70501

Country: USA

Phone: 337-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

In my whole working career which is about 33 years, i have been a supervisor for over 20 of those years. It has been affiliated with customer service, banking, retail, shipping, and warehouse Within those jobs i was responsible for any wheres from 10 employee's to 40 employee's at one time or another, and that included me being responsible for interviewing, hiring, training, payroll, scheduling, coaching or evaluating and unfortunately sometimes ternimating..

Educational Background:

High School Dipolma from Ovey Comeaux High, Lafayette LA 1/2001 to 5/1981 (english, math, and other general studies)

Job History / Details:

Summary

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Highlights

Conflict resolution techniques

Team management

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Management of remote employees

Skilled multi-tasker

Talent development

Training and development

Scheduling

Deadline-oriented

Experience

June 1982 to September 1986

Kmart Lafayette, La.

Front line Manager

Responsible for training and supervising about 20 employee's on my shift to wait on customers.as cashiers, for scheduling, and resolving any employee or customer issues.

i left the job because this particular store was getting ready to close and i moved to Florida.

August 1997 to August 2011

Stuller Inc Lafayette, La.

Distribution/Customer Service Manager

I was responsible for starting and setting up a callback desk position,so that we could call and contact customers if their orders would not be processed, and i accomplish that 1 and 1/2 yrs of being with the company. Then i worked in the Credit Dept as a Credit Analyst, balancing and receiving payments on customers accounts, and then i became a manager and I was responsible for training about 40 employee's and process and procedure for shipping out customer product for on time delivery. i did all my employee's scheduling, payroll, evaluations, hiring, and firing. i help implement cross training of myself and my employee's in other departments of the company, so that we would not have to lay unskilled employee's off

.

Then in 2011 i had some medical issues, which decreased my attendance at work, and conflicted with the policies, so i was let go.

October 1986 to April 1993

Navy Exchange Orlando, Fl

Front line Manager and Health and Beauty Aide Manager

Managed and trained about 30 employee's as front line cashiers and warehouse for health and beauty aide dept, setting up displays, doing inventory on product, handling all scheduling and payroll for my employee's coaching' and evaluations, and handling customer service issues to for both employees and customers.

i was getting laid of because that Navy Base was down sizing.

February 1993 to April 1997

Sun Trust Bank Orlando, Fl.

Night Work Flow Coordinator

I was responsible for 10 employee's that worked the night shift at the bank processing payments and proofing checks. i was also responsible for time sheets, scheduling, employee evaluations, and verifying all jobs that had been proofed or processed.

I left this when my husband had gotten laid off and we had to move.

Education

1981 Ovey Comeaux Lafayette, La.

High School Diploma General

i also went to Gary Job Corp Center in Tx. where i studied keypunch operator and office asst.

i also obtained several certifications from the Stuller Inc. Institution, such as micro soft word, excel, spread sheets, oracle processes, and several management courses such as 1 minute manager, how to successfully evaluate an associate, and lean processes.

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