Customer Service Administrative Assistant

Debra Dalton

Email: ********@******.***

Address:

City: Tampa

State: FL

Zip: 33614

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Hillsborough, Tampa FL 1/2001 to 6/1983 (General)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution

Self-starter

Deadline-oriented

Courteous demeanor

Energetic work attitude

Opening/closing procedures

Sales and Customer Service

High customer service standards

Conflict resolution proficiency

Telecommunications knowledge

Excellent quantitative skills

Critical thinker

Detail oriented

Microsoft Word, Excel, PowerPoint

Planning/coordinating

Organizational planning

High customer service standards

Proficient in customer account software

Seasoned in conflict resolution

Active listening skills

Core Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Increased office organization by developing more efficient system and customer protocols.

Professional Experience

June 2002 to September 2012

Indepentant Tampa, FL

Hair Stylist

Examined hair texture and condition to determine appropriate treatment.Promoted and sold salon services and products.Educated guests on proper hair care.Promoted and sold salon services and products.Used state-of-the-art techniques in coloring and treating hair.

January 1993 to May 2007

School District of Hills County Tampa, FL

School Secretary

Answered all incoming calls. Ordered all classroom supplies. Assisted with payroll. Organized volunteers for school activities. Assisted with payroll. Backup to the Data Processor. Created and generated letters to parents regarding school activities. Designed awards and certificates recognizing student accomplishments. Personal secretary to the Assistant Principal.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Wrote reports and correspondence from dictation and handwritten notes.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.

Education

1983 Hillsborough Tampa, FL

High School Diploma General

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