Customer Service Manager
Resume:
Alysia Thurman
Email: ********@*********.***
Address:
City: Moreno VAlley
State: CA
Zip: 92553
Country: USA
Phone: 951-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated and focused Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships. Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.
Educational Background:
High School Dipolma from Mattoon Area Education, Mattoon IL 1/2001 to 3/2003 (All)
High School Dipolma from RCC, Mattoon IL 1/2001 to 12/2012
Job History / Details:
Summary
Dedicated and focused Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.
Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.
Highlights
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
Outstanding communication skills
Reliable
Flexible schedule
Flexible schedule
MS Office proficient
Exceptional leader
Conflict resolution skills
Team-oriented
Commission sales
Sales professional
Recruiting and interviewing
Accomplishments
Promoted to Store Manager after 2 months in the Assistant Manager position.
Interviewed over 25 people and successfully staffed 1 store location.
Created strategies to develop and expand existing customer sales, which resulted in a 9 percentage increase in monthly sales.
Established 57 new accounts in a single year through successful client development.
Experience
February 2009 to June 2011
EZ Lube LLC Upland, ca
Store Manager
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
June 2011 to March 2012
EZ Lube LLC Costa Mesa, CA
Fleet Accounts Coordinator
Reduced time and costs and increased efficiency by introducing new accounting procedures.
Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Suggested process improvements to secure prompt and regular receipts for the organization.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Increased territory sales by surpassing monthly goal of 500 more vehicles with one new account.
Assisted customers with store and product complaints.
March 2004 to December 2007
Francies Bar and Grill Corona, CA
Kitchen Manager
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
November 2007 to May 2008
Vons Grocery Stores Riverside, CA
Floral Designer
Created professional presentations to creatively communicate design intent and direction.
Ensured that the project vision and design intent were reflected.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
1999 Mattoon Area Education Mattoon, IL
High School Diploma All
2003 RCC Riverside, CA
Certificate/ License Certified Nursing
Graduated with Honors
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