Customer Service Manager

Christie Anderson

Email: ********@************.***

Address:

City: Hortense

State: GA

Zip: 31543

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. I have background in management and customer service. I'm dedicated to providing excellent customer service and making operational and procedural improvements. I'm a very friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Educational Background:

High School Dipolma from Brantley County High School, Nahunta GA 1/2001 to 8/1996 (Customer Service Traing)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. I have background in management and customer service. I'm dedicated to providing excellent customer service and making operational and procedural improvements. I'm a very friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Highlights

Client relations specialist

Conflict resolution techniques

Team management

Meticulous attention to detail

Focused on customer satisfaction

Skilled multi-tasker

Scheduling

Deadline-oriented

Training and development

Microsoft Word, and Publisher software proficiency

Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index for 3 years as Customer Service Manager.

Experience

October 2007 to Current

The UPS Store Brunswick, Ga.

Customer Service/ Manager

Successfully managed the activities of 3 team members. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed monthly reports and updates to senior management. Resolved customer questions, issues and complaints.

Education

Brantley County High School Naunta, Ga.

Completed customer service management training

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