Sales Manager

j**, Hemlock Court, Phone 705-***-****

Barrie, On L4N 9N5 Email:******.*****@*******.***

Michel Ethier

Summary of qualifications

Over 6 years experience in customer relationship/ servicesSkilled Medical / Pharmaceutical /chemical sales manager with over 20 years experience and advanced College Degree.Consistently surpassed annual revenue by 30%7 years experience leading, appointing and negotiatingAgreements with distributors, national and internationalSolid experience in business development with

different distribution channels.Strong communication and training skills.Execute all other special projects national and international

as given by the President.Interact with the director of development to enhance and

implement new products to be bought to market.

Education:

University of Quebec BAA (Canada) (Que)

Vanier College. DEC (Canada) ( Que)

APMR. Cardiology Drugs-Basis Drugs (Que)

Medi link. Computer Training (Buffalo) NY

Xerox Sales. Course 1,11 & 111 (Que)

(2011- CURRENT)

TELETECH Orillia ON

French Bilingual Team Lead (supervisor) Full Time

Supervised 10 agents English and French.Supervisor for Nissan Canada Finance Customer Service.Monitored quality following guideline, AHT, handling time, on hold

time.Established objectives, goals to reach in allotted time.Planned and carried through Coaching Sessions to help

agents better their performance and align them with company

objectives.Handle customer "Escalations" when needed in both French and English.Took calls on the floor when short staffed in French and EnglishPerformed agent assessment on a regular basis.Produce reports for management on performance.Coaching for quality and productivity.Supported HR in interviewing, passing new bilingual potential hires.Took regular on line courses with "TTU" to increase my

knowledge and performance.

(2008-2011)

Sterling Consulting Group Barrie ON

Recruiter (Head hunter)Worked mainly with the French Quebec MarketBusiness to business recruit new clients by phoneResearch to develop new business and candidates.Coordinate interviews between client and applicant.Conduct phone interviews with potential candidates.Offer our services by phone to increase business.Responsible for the financial aspects of the business.

(2008-2010)

Circus Tele-marketing. Tele-marketer. Note: Temporary second job.

Business to business commercial and residential selling

shows. English and French Market.

( 2004-2008)

SERENA RAY INC CONCORD ON.

VP Relationship Manager.

Assure smooth customer relations.Business development (Canada, U.S and international)Manage direct / indirect and distribute networks.Negotiate agreements and appoint distributors.Establish goals (Sales).Monitor, train and motivate distribution works.Handled the French market in Quebec.Handled the financial obligations i.e contracts,banking.

(2000- 2004)

ZYNERGY Rotherham, England

International Marketing/ Sales Manager

Elaborate marketing strategies for our existing and new

International distribution in the Middle East (Egypt, Emirates)

Europe and Scandinavia, French part of Europe.Increased sales from $484,000.00 Cdn to 4.36m Cdn.Increased international business by bringing on board

seven new countries i.e. middle East, South Africa etc.Search, evaluate and appoint distributor for our product line.

(1998- 2000)

CERAVER FRANCE

Export Sales Manager

Establish global marketing strategies for international sales.Increased sales by 44% mostly in the Middle East countries.Structured distribution networks selling to distributors. Joint

replacement implant and trauma products.Travelled extensively throughout Middle East, training

distributor sales forces concentrating on French speaking countries.

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