Customer Service Accounting
Resume:
KATHIR MAHALINGAM
*Macleod St. North York, ON M*L 2M7
*********@*****.***
Attention Human Resources:
I am a dedicated and motivated professional, currently seeking a challenging new career opportunity. Please find my resume enclosed for your perusal.
Being a multi-task oriented team leader, I have demonstrated considerable success in identifying concerns and discrepancies to establish effective results while maximizing opportunities. My strengths include excellent communication and interpersonal abilities and I realize the need for sound interaction with both clients and colleagues at all levels. I also possess good judgement and decision-making skills and value a practical approach to problem solving and troubleshooting. I am very interested in enhancing my professional abilities.
Ready to take on new challenges, I would enjoy the opportunity of meeting with you to further discuss my qualifications and your needs.
Thank you for your time and attention.
Sincerely,
Kathir Mahalingam
KATHIR MAHALINGAM
7Macleod St. North York, ON M6L 2M7
*********@*****.***
Mission Statement;
I possess the willingness to learn and to absorb information rapidly along with my superior decision making abilities, I employ sound judgment skills. As a result of these demonstrated skills I am an effective and efficient team member who will quickly rise to be a very prolific contributor to your team and your company.
HighlightsBachelor of Commerce with Honors, majoring in AccountingAdvance Diploma in Accounting From Centennial College, Toronto Excellent organizational and time management skills Ability to work under pressure and meet deadlines Strong communication and interpersonal skillsCapable of functioning with high levels of success as a team member Excellent analytical and research skills with problem solving capabilities Proven initiative to take on new and challenging projects and adapt accordinglyAnalytical, detail-oriented, flexible and decisiveExceedingly literate in all Microsoft applications Microsoft Office 2007 (MS Word, Access, Excel, and PowerPoint), Simply Accounting - version 9.0, ACCPAC – version 5.0
Computer LiteracyVery literate in all Microsoft applications, and highly capable of understanding other computer languages, software and applications. Strong knowledgeable in software including Accounting Pro, Accpac, Simply Accounting, SAP and AS400, Oracle, Visual basic, TS2, C++, CARS+ and DOS
Employment History
Jan 2009 - July 2012 Davis + Henderson
Fraud Detection Analyst (PC+Wal Mart Master Card)Responded to inquiries received from other financial institutions, for validation of legitimate or potential fraud transactions while minimizing fraud exposure Initiated fraud files including the transferring of transactions to the suspense accountReviewed credit histories of customers to determine credit worthiness and adjusting limits accordinglyAssessed liability fees and applied the appropriate block code, as determined by the type of fraud activityReviewed suspected fraud files referred by customer service and merchant services, to determine legitimacy of the referral as fraudResponsible for responding to written and verbal inquires from customers, concerning their accounts in a prompt, accurate and courteous manner, while ensuring a high level of service is provided for account retention Accountable for the review of cardholder payments, cash advances, card reissue reports and applying the appropriate blocking of accounts based on established risk factorsResponsible for ensuring that action taken to resolve an inquiry is fully documentedMaintained and monitored an effective daily audit system, to ensure deadlines are strictly adhered toEnsured complete audit trails are maintained
May 2006 - Aug 2008 Ultimate Financial Solutions, Toronto
Accounting Clerk Established work schedules and procedures and co-ordinate activities Month End Bank Reconciliation: Researched, entered and posted bank and A/R transactions for multiple companies, and weekly reconciliation of multicurrency bank accounts including timely resolution of itemsMaintained electronic and paper filesProvided record management services to small business clientsCollections: Daily updates of Cash Receipts, preparing schedules, reading of contracts and maintained regular contact with customers to ensure timely payment of all invoicesExercised independent thought and judgment to resolve non-routine accounting problemsProcessed invoices for payment to vendors by checking invoices for accuracy, resolving discrepancies, and entering dataProcessed check and refund requests: checked requests for accuracy, resolved problems, entered data into system, scheduled check runs with Computer Services, processed checks and reviewed and distributed checks to each campus
Apr 2002 - Dec 2008 Hertz Canada, Scarborough
Jan 2009 - Jun 2012 Hertz Agencies
Counter Service Representative Interacted and Communicated with customers in regards to inquiries regarding products and services Provided service to clients by telephone, in person and in writingEntered data into a computerized systemHandled cash transactions and daily bankingHandled and resolved complaintsAssisted customers in completing rentals, purchases and transactions
Aug 2001 - Apr 2002 SUZUKI, Scarborough Ontario
Accounting Clerk Performed Month End Bank Reconciliation: Researched, entered and posted bank and A/R transactions for multiple companies including weekly reconciliation of multicurrency bank accounts while resolving items in a timely fashionPosting routine journal entriesCollections: Daily updates of Cash Receipts, preparing schedules, reading of contracts and maintained regular contact with customers to ensure timely payment of all invoicesFiling. (Invoice copies, bank statements, bank reconciliation etc )Coordinated incoming and outgoing mail and assisted in coordinating/maintaining an electronic appointment schedule/calendar Provided customer service in a professional manner for telephone requests for assistanceExercised independent thought and judgment to resolve atypical accounting problems
Education
2006 - 2012 Ryerson University, Toronto, Ontario
Bachelor of Commerce (Accounting)
2002 - 2005 Centennial College, Toronto Ontario
Advance Diploma in Accounting
Achieved a GPA of 3.4 out of 4.0
1997 - 1999 Informatics, Chennai, India
Diploma in Computer Application
Volunteer Activities
Member of FIRST LINK – First Aid services, Volunteer Tax Preparer
2003/2004 (CCRA)
References to be provided upon request.
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