Manager Management

David Curtis

Email: *********@********.***

Address: ** ****** ****** #**

City: Pawleys Island

State: SC

Zip: 29585

Country: USA

Phone: 843-***-****

Skill Level: Director

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

David A. Curtis

80 Lumbee Circle #11

Pawleys Island, SC 29585

843-***-**** aaa *********@********.***

PROFESSIONAL PROFILE

I am an accomplished professional with sustained success in Executive and Operations Management and Solutions Consulting positions in the outsourced Mail and Print services industries. My career has developed from a background in on-site operations management to expanded responsibilities in multi-account management, business development, organizational redesign, and Enterprise Mail, Print and EDMS / ECM consulting. I am familiar with a broad range of markets and organizational structures, and a strategic thinker who enjoys working within results-oriented teams and developing broad and deep client relationships to ensure positive long term results.

SPECIALTIES

aa FINANCIALLY FOCUSED: Demonstrated ability over 14 years of Operations, budget creation and P&L management to notably improve margins on both challenged and higher profit accounts, which included improving two (6%) margin enterprise accounts to 20%+ accounts within two years.

aa RELATIONSHIP-BASED GROWTH: Nationally recognized for sustaining outstanding results in account growth emanating from a significant level of credibility with clients with a 90%+ account retention record in a particularly competitive industry.

aa CLIENT-FACING EXECUTIVE: Demonstrated commercial acumen and a solid operations management background working closely with and presenting to a variety of C-Suite clients in numerous verticals.

aa ENTERPRISE PROBLEM SOLVER: Resolved problems at key national / enterprise accounts on a regular basis and lead efforts to achieve contract extensions at these accounts, which in select instances represented over $40M in annualized revenue retention.

aa ANALYTICAL ACUMEN: Excellent probative analytical skills with key end-users and stakeholders in over 80 accounts that resulted in gathering requisite client data on people, process and technology from which winning solutions and proposals were driven.

aa STRATEGIC OULOOK: Strategy architect with conceptual vision aligned with tactical and operational applications for the short and long term.

aa EXCELLENT COMMUNICATOR: Distinguished professional writing, with much of my proposal content used in the Sant Suite Proposal Automation module as the standard used for responses to prospects company-wide. Excellent oral communication skills.

EMPLOYMENT SUMMARY

PITNEY BOWES MANAGEMENT SERVICES: 1990 aaa 2011

NATIONAL SOLUTION DESIGN CONSULTANT aaa MAIL & PRINT aaa 2004 TO 2011

Achieved a 35%+ win rate in a highly competitive market involving proposal creation and RFP responses. Continually stayed abreast of the Mail, Print and MPS asset, software, systems integration and technology markets to set forth the most cost effective and relevant client solutions. One of few consultants possessing in-depth experience in both the Mail and Print platforms. Specifically assigned national projects representing the highest revenue potential on a regular basis. Achieved Certified Postal Consultant accreditation (CPC), Mail Piece Quality Certification (MQC), AIIM BPM Certification and training certifications from several Print OEMs including Sharp and Konica Minolta. Skilled with Excel and PowerPoint.

REGIONAL OPERATIONS PLANNER aaa 1999 TO 2004

Reported to the Region Vice President. Redesigned the continuing education and performance metrics of City and Region Analysts. Developed training modules that increased team expertise and accountability across the Mail, Print, Records, Imaging and Systems Integration platforms. Was routinely called upon to resolve issues at challenged accounts and to better position our renewal efforts on Enterprise Accounts. Delivered improved staffing, SLA, process and technology solutions that contributed considerably to enterprise account retention.

CITY ANALYST aaa 1998 TO 1999

Supported renewal and new business opportunities as a City Print / Mail Analyst. Achieved 35%+ win rate contributing solutions to the Sales Team for numerous add-on, renewal and net new business opportunities in a market that grew from $16M to $24M in monthly revenue within one year. Isolated aspects of financial models that overstated staff backfilling, local tax and contingency accruals that influenced changes that contributed to improving win rates via increasing cost-competitiveness. Configured complex asset/software solutions and provided detailed financial costing models for each project assigned.

AREA DIRECTOR aaa 1993 TO 1998

Managed up to 15 accounts, 240 employees and $12M annual budget in the commercial and legal markets. Reported to the Area General Manager. Consistently developed and effectively managed to annual Business Plans. Achieved National Area Director of the Year Award by adding revenue to each account in one year. Improved the overall revenue and profit of my book of business by 25%. Drove financial success via a focus on improved P&L management, budgeting, employee work scheduling, development and performance, client relations, Monthly Client Feedback meetings and Quarterly Business Reviews. Moved two enterprise accounts from negative margins to 20%+ margin accounts within two years. Expanded one account from one site to 5 and another from 2 to 3 sites. Involved with USPS PCC, ARMA and MWBE organizations.

CUSTOMER OPERATIONS MANAGER aaa 1990 -- 1993

Grew revenue at the account 300% and profit by 500%. Managed PBMSaaa first operation outside the HQ area of a Fortune 50 client. Oversaw the addition of five additional operations within two years. Managed a single-site, 12 employee Mail, CRD and Regional Supplies Services staff that grew to 5 sites and 30 employees within 2 years. Established a regional Centralized Supplies Management Service that saved the client $100,000 in the first full year of operation. Saved the client $80,000/year by streamlining over 80 courier services administered on an ad hoc basis to a preferred list of 10 vendors that were managed centrally by PBMS.

CENTRAL STATES FUNDS: 1981 aaa 1990

VARIOUS POSITIONS aaa 1981 -- 1990

Supported Corporate Facilities Management activities, including management of a relocation of 1,100 employees to a new facility. Led Mail Services Transformation Initiative that resulted in $2M in annualized savings emanating in large part from enhanced postal presort discounts via improved address hygiene and a forms inventory stock reduction of 85% that included the elimination of costly multi-part NCR forms. Held various progressively more responsible positions including Clerk, Team Leader and Department Manager within a 35 person Correspondence and Production Mail Center in a large Pension and Health & Welfare Insurance firm with 165,000 pensioners. Worked for two years as a Purchasing Agent pricing, negotiating contracts and procuring a variety of commodities.

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