Customer Service Manager
Resume:
Mim Flynn
Email: ********@**************.***
Address:
City: Delray Beach
State: FL
Zip: 33484
Country: USA
Phone: 206-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Articulate Executive Support Professional driven to succeed . Strategic planning and client relationship expert.
Educational Background:
High School Dipolma from Lynn University, Boca Raton FL 1/2001 to 8/2012 (Business Studies)
Job History / Details:
Professional Summary
Articulate Executive Support Professional driven to succeed.Strategic planning and client relationship expert.
Core Qualifications
Results-oriented
Operations management
Client-focused
Reports generation and analysis
Excel in creative problem solving
Proficiency in client relations
File/records maintenance
Training and development
Experience
December 2011 to Current
MND Enterprises Pompano Beach, FL
Executive Assistant
Reported directly to CEO
Maintained calendars
Organized meetings
Arranged and booked travel itineraries
Greeted clients
Answered and screened all incoming calls
Email correspondence
Monitored multiple databases to keep track of all company inventory.
Successfully led key projects which resulted in generation of new client base.
Effectively controlled the release of proprietary and confidential information for general client lists.
Completed all company insurance renewals including property, Workers' Compensation, general liability, and automotive documents.
Prepared departmental contracts for attorney approval.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Prepared routine legal correspondence and memoranda for attorney partners.
Monitored correspondence, accounting and financial documents for analysis.
February 2010 to November 2011
Herban Wellness, Inc. Kirkland, WA
Store Manager
Dispensed herbal prescriptions according to established Chinese herbalist methods and practices.I
Instructed community classes in Yoga, Qi Gong, Meditation and Tai Chi.
Conducted body-focused counseling, energy sessions and energy evaluations.
Often used aromatherapy as a natural way to help patients cope with stress, chronic pain, nausea and depression.Accurately charted all patient services in records.
Instructed patients about proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in their daily activities.
April 2007 to December 2009
Boca Helping Hands Boca Raton, FL
Job Mentoring Program Director
Streamlined efficiency in intake process, including: identifying client need, resume preparation, referral services and placement
Liaison between Executive Director and other departments
Provided a high level of customer service
Trained and supervised 14 volunteers
Heavy Data-base entry and maintenance
Created and presented monthly statistical reports outlining increasing rates of successful client-placement
Networked with non-profits throughout the South Florida region to greater meet client needs.
Interviewed clients individually and with families to determine what services would best address their needs.
Advised patients on community resources, made referrals and devised realistic treatment plans.
Assessed patient and delivered comprehensive case management services.
Maintained a caseload of 60 patients, working under strict deadlines.
Worked with severely mentally ill adults, the homeless and dually-diagnosed.
January 2004 to January 2007
ZO Hair Salon Kirkland, WA
Salon Manager
Promoted and sold salon services and products.
Promptly fielded all incoming phone calls and scheduled appointments.
Operated cash register to receive payments from customers.
Conducted weekly salon inventory.
Briefed employees about the salon's success and announced monthly sales goals.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Supervised staff work performance in owner's absence.
Education
Stonyhurst College Lancashire,
Business Studies
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