Customer Service Manager
Resume:
Jim Pappanastos
Email: *********@********.***
Address: ***** ***** ****
City: Palos Park
State: IL
Zip: 60464
Country: USA
Phone: 708-***-****
Skill Level: Management
Salary Range: $90,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
James P. Pappanastos
10001 Creek Road
Palos Park, IL 60464
Phone: 708-***-****
E-mail: *********@********.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS:
Enthusiastic and results-oriented sales professional with over 23 years of experience, leading teams in highly competitive markets. Proven expertise in insuring clubs execute the company standards and operating procedures while implementing established company initiatives that contribute to the company`s overall success.
AREA OF EXPERTISE:
- Recruiting and hiring
- Team building and collaboration
- Revenue generation
- Customer service
- Problem solving
PROFESSIONAL EXPERIENCE:
XSport Fitness
(Floating Area Manager June 2012 to Present)
- Assist General Managers in struggling facilities achieve company goals, by improving sales results and customer service.
Bally Total Fitness, Corporation
(District Manager - June 1999 to January 2012)
Responsible for building and leading a market of ten health and fitness centers
- Oversee and manage all aspects of sales in order to meet or exceed EBITDA budgets.
- Focus on growing member dues and achieve company metrics and financial objectives.
- Maximize all revenue generated from club sales; personal training revenue; retail and drink sales.
- Maintain operations and customer care within the market.
- Accountability and staff development; coach and train General Managers as well as implementing a succession plan for all key club positions within the market.
Page 2
(General Manager - March, 1989 to May, 1999)
Responsible for all sales, fitness, retail and group exercise department revenues and operations.
- Welcomed new prospective members and provided an energetic, information tour of the facility.
- Analyzed and reviewed financial reports to increase club profitability.
- Facilitated weekly department head meetings.
- Handled all customer issues in a positive and professional manner.
CAREER ACCOMPLISHMENTS:
- Consistently ranked in the top five districts in total revenue and profitability from 1999-2011.
- District Manager of the Year Award: 2009 and 2010.
- Fifteen time recipient of the -Elite Performer Award-
- Earned General Manager of the Year Award: 1993, 1995, 1997, and 1998.
EDUCATION:
University of Illinois, Chicago, IL - (Bachelor`s Degree of Science - 1985)
Major: Physical Education
Minor: Biology and Psychology
REFERENCES:
Mike LaManna Steve Butler
Vice-President of Clubs Regional Vice-President
Bally Total Fitness Bally Total Fitness
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