Customer Service Assistant

Brian Knibbs

Email: *********@********.***

Address: ** ******** ******

City: Wilmington

State: MA

Zip: 01887

Country: USA

Phone: 978-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brian E. Knibbs

66 Boutwell Street Wilmington, MA 01887 *********@********.*** C: #978-***-**** H: 978-***-****

Experienced financial services professional seeks a position with a leading mortgage servicing firm. Searching for not just the right position, but the right company to grow with and showcase my knowledge and skills.

* Accustomed to meeting required reporting and remittance deadlines

* Ability to prioritize and multitask

* Strong organizational, verbal and written skills

* Detail Oriented and results driven

* Proficient in Excel, Word, Outlook, Commercial Servicer (-FICS-), working knowledge of Documentum, Enterprise and Sharepoint

* Notary Public

Experience

Walker & Dunlop (formerly CWCapital LLC): (1995-Present)

Vice President, Investor Reporting & Database Management: (2006-Present)

* Primarily responsible for the oversight, management and investor reporting for 3,300+ loans with an unpaid principal balance over $17.5B

* Manage the reporting for all Ginnie Mae (350+ pools), Fannie Mae (2,200 loans), Freddie Mac (267 loans), CMBS (40+ securitizations), mezzanine and warehoused loans.

* Manage data integrity in Commercial Servicer (-FICS-), the servicing system used by the company. Setup and assign all user access rights as well as quality control over the data being entered by all servicing department staff

* Security Administrator for all Ginnie Mae, Fannie Mae & Freddie Mac systems and web applications

* Assisted in creation of initial company Disaster Recovery Site and Plan

* Created automation using Microsoft Reporting Services

* Created a shared Master Task list using Microsoft Outlook that tracks all departmental duties and those responsible for completing the tasks

* Modified processes to account for exponential portfolio growth

* Mange a staff of 5 employees

Assistant Vice President, Investor Reporting: (2001-2006)

Investor Reporting Manager: (2000-2001)

Investor Reporting Specialist: (1996-2000)

Loan Administrator: (1995-1996)

Insurance Administrator: (1995)

Belmont Savings Bank: (1986-1995)

Loan Servicer: (1987-1995)

Directly responsible for Secondary Market Investor Reporting, custodial escrow accounting, daily remittances, wire transfers and month end reconciliations. Jointly responsible for the servicing of a residential mortgage loan portfolio of more than 2,000 loans. Additional responsibilities included residential insurance reviews, interest rate and service fee calculations, principal and interest adjustments on ARM loans and customer service.

Education

Attended - Wentworth Institute of Technology - Architectural Engineering 1985

Attended - University of Lowell - Civil Engineering 1984

Graduated - Belmont High School, Belmont, MA 1983

Volunteer Activity

Member - Commercial Mortgage Securities Assoc. - IRP Taskforce 2007-2010

Board Member - Middlesex County Falcons - Non-Profit Youth Soccer Club 2011-Present

Head Coach - Wilmington Girls Travel Basketball 2010-2011

Coach and/or Assistant Coach for Wilmington Youth Softball 2008-2009

Coach - Wilmington Recreation Youth Basketball 2006-2007

Coach and/or Assistant Coach for Wilmington Youth Soccer 2004-2009

Interests

Golf, Basketball, Reading, Movies, Coaching, Spending time with family and friends

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