Customer Service Manager

Carolyn Bowman

Email: *********@********.***

Address: * ********* *****

City: Milton

State: VT

Zip: 05468

Country: USA

Phone: 802-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carolyn Bowman, RPh

8 Appletree Court, Milton, Vermont 05468 Home: 802-***-**** Cell: 802-***-****

*********@********.***

Professional Summary

Highly qualified pharmacist with more than 20 years of pharmacy services, bringing management, administrative and medical experience to retail setting. Flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

License

Licensed Pharmacist, Vermont

In good standing with Vermont Board of Pharmacy

Certified Immunizing Pharmacist

Skill Highlights

a- Retail pharmacy professional

a- Skilled in clinical interventions

a- Certified immunizing Pharmacist in Vermont

a- Preceptor, pharmacy students

a- Exceptional patient care and interaction

a- Patient counseling expert

a- Skilled in clinical interventions

a- Strong decision-making ability

Professional Experience

Pharmacist, manager, 09/1995 - 11/2012

Rite Aid Pharmacy a" Milton, Vermont

Processed and dispensed written, oral and electronic prescriptions, interpreting and evaluating safety of medication orders.

Oversaw pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.

Directed operations to increase efficiency and minimize patient wait times.

Provided healthcare information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.

Resolved customer issues, complaints and questions

Pharmacist Preceptor, Albany College of Pharmacy

Administered influenza, pneumonia, and Zostavax vaccinations.

Pharmacist, staff, 01/1994 - 09/1995

Fays Drugs a" Winooski, VT

Verified accuracy and completeness of prescriptions and refill requests, checked for interactions and side effects.

Pharmacist Manager, Owner, 07/1988 - 12/1993

Vergennes Pharmacy a" Vergennes, VT

Merchandising, financing, advertising, budgeting. Customer service and education

Education and Training

SUNY at Buffalo School of Pharmacy a" Buffalo, New York, United States

Bachelor of Science Pharmacy

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law Coursework in Pharmaceutical Science

Diseases and Drug interactions

Roberts Wesleyan College a" North Chili, New York

Undergraduate studies in chemistry and mathematics

Community Service

Vermont Pharmacists Association American Pharmaceutical Association Eagles Club, Milton, Vermont

Rotary Club, Vergennes, Vermont, first woman member. Vergennes Chamber of Commerce, president

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