Customer Service Manager

Susan Laber

Email: *********@********.***

Address: ** ******** **

City: Henderson

State: NV

Zip: 89012

Country: USA

Phone: 702-***-****

Skill Level: Director

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Susan D. Laber

84 Milicity Rd

Henderson, Nevada 89012

**********@*****.***

Mobile/message: 702-***-****

Dedicated experienced professional with strong techniques, organizational, communication and project management skills.

Offering 30+ years of experience in Administrative and Customer Service

An excellent work ethic, consistently going the extra mile to exceed customer expectations. Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others and respond positively to demanding situations. Recognized for accuracy, quality of work, and outstanding customer service. Interest in expanding knowledge base and growing within organization.

30 + yrs Ability to deal with challenging situations and challenging

Customers, strengths in Techniques, coordinating

Responsibilities, business research, and follow through

20 + yrs Bookkeeping: A/R, A/P, Payroll, Invoicing, GL,

Bank Reconciliation

30 + yrs Computer experience Word, Excel, PowerPoint, QuickBooks

Crystal reports, various different programs as per employer(s)

Employment History

Professional Warehouse Demonstrator (Located in Costco) : Langford BC, Canada. Manager. Managed up to 60 employees . March 2010 to October 31, 2012

Countrywide Home Loans: Operations Dept. April 2008- Nov 2008

Massage Therapy :Licensed Massage Therapist (AZ) (Phoenician, Scottsdale Hilton, Ritz Carlton, Paradise Valley Doubletree) Worked with Pittsburg Steelers, LA Lakers

June 1995 December 2005 (On call and shift work)

LandAmerica Financial Group (Formerly Lawyers Title of Arizona)

SR Escrow Officer. Residential/Commercial Branch October 2001- July 2007. Scottsdale, AZ

LandAmerica Financial Group (Formerly Lawyers Title of Arizona)

Escrow Officer, National Commercial Division, Multi-sites - (LTAZ) Phoenix, AZ April 1996- January 1998 5

Provident Mutual Escrow

Escrow Manager, Encino, CA September 1986- December 1990

Susan Laber Resume pg 2/2

Self employment:

Licensed Therapeutic Massage Practice, Arizona (1995 - 2008)

Licensed Realtor, Texas (1974-1978) California (1981-1990) Arizona (1990-2006)

Bookkeeping, Texas, California, Arizona, Washington 1975- current

Education

B C Canada Food safe level 1 and 2 certified

Phoenix Therapeutic Massage College 1996 Diploma /License

Massage Continuing Education Course 1997 to 2008 Phoenix Az

Sacramento City College 1974-1975 Business

Everett Community College 2007- 2009 Accounting, Business law, advanced computer classes (Tulalip Hotel Resort Management Courses)

Various college courses to obtain/retain Business Licenses 1974 current

Affiliations:

Sooke BC, Meal on Wheels (Past Board of Directors, Past Vice President, Past Buyer, Past Crew Chief, Cook) 2009 2012

Dragon Boat 2007 - 2009

Susan B. Koman Breast Cancer, 2005 - 2009

Special Olympics, Coach 1981 - 1990

Red Cross, volunteer 1980-1986

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