Customer Service High School

Machell Cross

Email: ********@*****************.***

Address:

City: Dayton

State: OH

Zip: 45402

Country: USA

Phone: 937-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, experienced skilled at quickly learning new processes, technologies and machinery. Hard-working, experienced focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Educational Background:

High School Dipolma from Dunbar High, Dayton OH 1/2001 to 9/1986 (Basic)

High School Dipolma from Dunbar High, Dayton OH 1/2001 to 12/2012

Job History / Details:

Summary

Hard-working, experienced skilled at quickly learning new processes, technologies and machinery.

Hard-working, experienced focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Highlights

Strong organizational skills

Active listening skills

Energetic work attitude Inventory control familiarity Adaptive team player Opening/closing procedures Detail-oriented Customer service-focused

Perform well in high-demand

fast-paced environments

Customer friendly

Exercises good judgment

Deadline-driven

Team player with positive attitude

Strong work ethic

Patient-focused care

Understands mobility assistance

needs

Accomplishments

Troubleshooting

Adjusted controls or stopped machines and opened holding devices to correct problems.

Maintenance

Reduced equipment downtime by 25 percentage through planned maintenance.

Production

Consistently met production and schedule levels..

Client Service

Developed long-term relationships with customers which increased repeat business

Food Service

Managed high turn-over rate while maintaining quality service.

Customer Service

Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.

Consistently recognized by management for providing superior customer service.

Experience

April 2011 to August 2012

Miami Valley Hospital Dayton, Ohio

Nutrition Associate (NA)

Achieved high customer satisfaction for timely delivery of meals.

Collaborated with to ensure the delivery of efficient, high-quality service.

Consistently recognized by management for providing superior customer service.

Resolved guest complaints.

Consistently received positive feedback from guests on performance reviews.

Handled guest complaints, maintaining a positive attitude.

Set-up and operated line for breakfast and lunch service.

Managed set up, stock maintenance, and line sanitation of full line service.

Reviewed daily inventory charts and recorded facility needs.

March 2009 to December 2010

Maximum Health Care Services Moraine, Ohio

Home Health Care Aide

Achieved high customer satisfaction for taking care of clients personal needs and care,bathing,grooming,feeding,vitals,as well as emotional support.Worked closely with clients to produce their well being and happiness.

March 1995 to December 2004

General Motors Truck and Bus Moraine, Ohio

Assembly Line Worker

Ensured that all health and safety guidelines were followed.Made sure that products were produced on time and are of good quality.Maintained necessary level of communications between shifts.Responsible for achieving production requirements.Collated components for assembly.Set up and verified the functionality of safety equipment.Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.Configured any human and material resources needed.

Education,

1986 Dunbar High Dayton, Ohio

GED Basic

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