Customer Service Manager

Title:Oracle and Web Application Developer

********@***.***

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NAME: siscoron, siscoron

ADDRESS:

ADDRESS2:

CITY: Boston

STATE: MA

ZIP: 02297

CANDIDATE ID: 2248897

US CITIZENSHIP: US

Citizen

EDUCATION: Master Degree

EXPERIENCE: 7

WILL RELOCATE: No -

JOB WANTED: Any

RATE NEEDED:

TELEPHONE: 617-***-****

EMAIL: ********@***.***

HOMEPAGE:

HOTTEST SKILLS: MS: Windows, Office, Word, Project, Excel, Access, PowerPoint, Publisher,

ERWIN, VISIO, Hyper Text Markup Language (HTML), and SQL Query language, Impromptu and

Powerplay, DBMS, Oracle, Sybase, DB2, MS Access, Languages: COBOL, RPGII, Basic, Assembler

REVISION: 03-OCT-01

YOE: 7

RESUME:

Profile Summary:

A Business, Information and Technology professional with program and project

management, development, implementation, support, education and consulting

experiences. A blend of technical savvy and business acumen, hands on, day-to-

day management as well as methodologies and strategic planning skills and

experiences.

Experience:

Interelate, Inc

. Solutions Manager20002001

Management of the Full Life Cycle ASP implementations of eCRM solutions

including Resource Allocation, Statements of Work, Scheduling, Timelines,

Budget and client expectation setting, communications and project deliverables,

specifically, a proof of concept delivery for a major Financial Planning

Institute located in Downtown Boston. Hiring manager and mentor for 5 Epiphany

CRM delivery consultants. Epiphany 5.0.1 Certified 2001.

Harvard Pilgrim Health Plan Manager

of System Support 19992000

Coordinated and Managed a small group of technical resources providing Business

and End User system support services to 50 Financial Analyst, Accountants and

Supervisors preparing to implement a new cutting edge HealthCare and Oracle FMS

system. Recognized by AURA for providing Cognos OLAP training and support. This

included review and development of Impromptu Catalogs, Powerplay Cubes and both

Standard and Ad-hoc reports.

Cognos Corporation

Professional Services Consultant1996 - 1999

Delivers Business Intelligence and full life cycle implementation consulting to

Cognos clients. Skilled in developing and deploying Business Intelligence

solutions using a variety of OLAP software tools including PowerPlay and

Impromptu client server and Web based products interfacing with a variety of

Database Management systems including Oracle, Sybase, DB2, Informix and MS

Access.

Provides program and project management, application design, implementation,

education, and best practices consulting. Experienced in working with

government, manufacturing, health-care, financial services and insurance

industries. A senior member of the New England professional services team

frequently requested by the existing customer base. Honored for top revenue

generation and outstanding customer service. Data Warehousing Institute, Cognos

and ITW certified.

DPH - Mount Auburn Hospital Consulting

Specialist and Instructor1994 - 1996

Provided consulting and educational services to state agencies, hospitals and

health care providers. Converted the centers legacy system to a local area

network solution including Web access.

These are the types of accomplishments you can expect:

A Participated as a Subject Matter Expert in the planning, design,

implementation, documentation and testing of an Oracle based Multidimensional

CRM system impacting 7 lines of business using state of the art OLAP tools.

A Organized and closed a $50M+ government opportunity that replaced 600 space

shuttle to ground communications workstation devices. This cross-functional

effort included: a (3) three volume proposal, (5) five days of live test, a

series of clarification meetings, negotiations and coordination of over 30

dispersed team members.

A Proposed, developed and implemented an organizational change strategy to

provide technical consulting services to business users. Starting with a staff

of 2 consultants grew the business to 275, seven remote managers and an

administrative support structure serving over 300 clients. Annual revenues

exceeded $13M.

Skills and Methodolgies:

Program/Project Management Consultative Selling Critical Success Factors

Business Needs Assessment Executive Consulting Value Chain Analysis

Risk Assessment Topmapping Network Planner Advanced Negotiating

Customer Satisfaction RAMS Wall charting Leadership Training

Facilitation Skill Team Building andamp; Leadership Critical Path Analysis

Managing Diversity Mind Mapping Total Quality Management

Technology:

Microsoft: Windows, Office, Word, Project, Excel, Access, PowerPoint,

Publisher, ERWIN, VISIO, Hyper Text Markup Language (HTML), and SQL Query

language, Impromptu and Powerplay, DBMS, Oracle, Sybase, DB2, MS Access,

Languages: COBOL, RPGII, Basic, Assembler.

Education - Certifications:

Masters of Education, Cambridge College - Management Program Current

Data Warehouse Institute, Instructor, COGNOS, Epiphany and I.T.W. Certified

Customer Comments: Copied from dated Email

From: Confidential Dave_Pillar@averydennison

Sent: Friday, January 28, 2000

12:44 PM

To: ******.*****@******.***

Subject: Job Well Done

Ron,

I'm continuing to receive positive feedback from many of our Sales Reps that

sat though the Cognos training last week. I have since sent them test cubes and

several of them are "playing" with their own test data. They are not "afraid"

to use the tool, THEY ARE USING IT

! Success! You did it!

When you arrived at Avery on 1/11/00 I presented you with a job that even I

thought was next to impossible to effectively accomplish. On 1/19/00, we were

laughing about it. Why, because we pulled it off.

I want you to know that I do realize that there would have been no way for us to

be successful at this without the outstanding set of skills that you utilized to

make this happen. You looked at the job at hand, figured out a way to get the

job done, then you got the job done. Your patience, understanding and

professionalism was displayed in all of your work. Your dedication, working the

long hours, is one of many things that helped us to get this done in such a

short time period. Your knowledge of the tool and ability to work so well with

others was leveraged well in your work.

One of the things that definitely amazed me the most was your ability to take

all of the pressure, all of the work, all of the people, all of the emotions and

put all of these things together to get the job done in not just a successful

way, but a FUN way. Our whole team really had fun working this. Yet another key

to success.

Thanks again Ron, I truly did enjoy working with you. Cognos definitely has a

"happy customer" on this one.

Dave

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