Human Resources Customer Service

Jon Knotts

Email: *********@********.***

Address: **** ******* ******

City: Orlando

State: FL

Zip: 32806

Country: USA

Phone: 407-***-****

Skill Level: Director

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JON KNOTTS

1304 Delaney Avenue

Orlando, FL 32806

Home: 407-***-**** *********@********.*** Cell: 407- 617-2008

SENIOR HUMAN RESOURCES EXECUTIVE

Human Resources Executive with 20 years of progressive multi-site HR experience in the hospitality and financial services industries. Demonstrated success in establishing strong relationships at all levels within an organization. Proven record of developing and executing integrated HR and business strategies with a primary goal of engaging its human capital to exceed operational and financial objectives.

Strategic Business Partner Change Leadership Executive Coaching

Recruiting and Selection Talent Management Succession Planning

Project Management Employee Relations Process Improvement

EXECUTIVE EXPERIENCE

WYNDHAM VACATION OWNERSHIP, Orlando, FL May 2000 " June 2012

www.Wyndhamworldwide.com

Senior Vice President, Human Resources (9/07 " 6/12)

This position reported to the Executive Vice President, Human Resources " Wyndham Vacation Ownership. Led a team of 7 direct reports who managed a total HR organization of 50 professionals, responsible for all human resource operations for the Hospitality Division and Corporate Services encompassing approximately 6,000 employees at 170 locations as well as 1,600 employees located at the Orlando Corporate Headquarters (12,000+ employees company-wide). Supported CCO, CFO, CLO and EVP of Communications.

Established Hospitality divisions first dedicated recruiting function resulting in decreased external search firm costs, decreased time to fill and consistent recruiting policies and practices.

Reduced external employee complaints by 10% YOY by increased front line leadership development training, implementation of employee skip level meetings, introduction of employee relation measures into compensation plans and design of HR dashboard.

Led a 2010 project team that developed and implemented a company wide recognition programs (Making a Difference). 2011 Associate Opinion Scores for recognition increased from 69% favorable in 2009 to 75% favorable in 2011. This program was selected for as a 2011 finalist for the ARDA Human Resources team award.

Reduced employee attrition in Hospitality Division by 5% (47% 2009 / 42% 2011) through the design and implementation of a new hire assessment tool and the establishment of a standardized on-boarding program.

WVO project lead for the planning, rollout and communication of results of the 2011 Associate Opinion Survey. Employee participation increased 11% (90%) and employee engagement increased from 75% favorable in 2009 to 78% favorable in 2011.

Facilitated Talent review sessions with WVO Executive Leaders to identify high potentials and under performers followed by individual development plans.

To increase employee communications and to drive paperless processes, led project team that designed and implemented employee computer kiosks in 150 field locations.

JON KNOTTS *********@********.*** Cell: 407- 617-2008 Page 2 of 3

Regional Vice President, Human Resources (6/03 " 9/07)

Reported to Executive Vice President of Human Resources. Responsible for all human resource operations for the Central region encompassing 3,100 employees at 36 locations as well as 1,200 employees located at the Orlando Corporate Headquarters (18,000+ employees company-wide).

Led a team of 25 HR professionals through 5 direct reports with a focus on developing business partnerships with operational leaders and providing strategic guidance and counsel in all aspects of human resources.

Led a process improvement project to redesign and install an external new hire process company-wide. The process improvement team was nominated to compete in the American Society for Quality (ASQ) International Team Excellence Award competition (April 30 " May 2, 2007).

Developed and implemented a Performance and Talent Review process designed to:

o Assess current talent against common standards

o Identify successors for key positions and talent gaps

o Understand organizational strengths and areas opportunity

Director of Corporate Staffing and Employee Relations (5/00-6/03)

Reported to Vice President of Human Resources. Responsible for the development and start up of the companys first ever corporate recruiting and employee relations department.

Designed, implemented and gained acceptance for the companys first ever corporate office recruiting and selection process for front line to executive level hiring. Achieved an average time to fill of less than 30 days and realized saving of $2.5 million to the companys bottom line for 2004.

Played a key leadership role in the preparation and successful execution of three post acquisition integration and employee communication plans.

Devised first ever quarterly company HR dashboard for senior business leaders to include turnover, diversity, employee productivity and staffing analysis.

BANK ONE, First USA Credit Card Division, Orlando, FL August 1997 " May 2000

(Now Chase Bank) www.chase.com

Assistant Vice President, Human Resources (11/98 " 5/00)

Human Resources Manager (8/97 " 11/98)

Assisted in successful start-up operation of the First USA contact center. The site began operations in August 1997 with approximately 60 employees and by year-end had achieved the goal to staff 700 employees. Partnered with the senior leadership team to provide strategic guidance and counsel in all aspects of human resources for 1000-employee Customer service contact center. Supervised and mentored site HR staff of 4 employees to develop and execute HR responsibilities in the areas of employee relations, recruitment, training, compensation and benefits administration.

Assisted in the development and implementation of a new division wide new hire employee orientation program.

Mitigated legal risk through facilitating management training related to sexual harassment, union avoidance, FMLA, ADA and other employment law topics.

Successfully handled EEOC discrimination charges, internal investigations, and unemployment appeals.

JON KNOTTS *********@********.*** Cell: 407- 617-2008 Page 3 of 3

MARRIOTT HOTELS AND RESORTS June 1992 " August 1997

Renaissance Vinoy Resort, St. Petersburg, FL www.vinoyrenaissanceresort.comwww.vinoyrenaissanceresort.com

Assistant Director, Human Resources (11/95 " 8/97)

Provided HR support to all departments of this 600 employee resort in the areas of employee relations, staffing, employee benefits, and workers compensation. Facilitated management training related to sexual harassment, union avoidance, FMLA, ADA and other employment law topics.

Managed workers compensation, decreasing claims by over 40%

Responsible for benefit administration and acted as main point of contact for benefit questions.

Human Resources Manager (6/92 " 11/95)

Key member of the of the start-up team of this four-star, four-diamond resort. Assisted in the coordination and operation of the Resorts employment fair generating over 3,500 applicants to fill 600 resort openings. Assisted in the development and coordination of mass orientation program for 600 new employees. Assisted in the development of resort policies, forms, and guidelines during start-up of Resort.

Responsible for the staffing of all resort exempt and non-exempt openings.

EDUCATION

B.S., Human Resource Management

The Florida State University, Tallahassee, FL

Six Sigma " Green Belt

Certification

National Member

SHRM

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