Customer Service Maintenance

Title:Senior Customer Service Engineer

********@***.***

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NAME: DENNIS BICKEL

ADDRESS:

CITY: ELBERT

STATE/PROVINCE: CO

ZIP/POSTAL CODE: 80106

COUNTRY: USA

EMAIL: ********@***.***

PHONE: 303-***-****

CANDIDATE ID: N/A

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Not Entered

HOMEPAGE:

HOTSKILLS:

ESUME

DENNIS H. BICKEL

20984 COUNTY ROAD 37

ELBERT, CO 80106

303-***-****

********@***.***

CAREER OBJECTIVE:Seeking a position as a Tech Support Specialist /

Field

Service Engineer.

EXPERIENCE:

MAY 31, 1989

-PRESENT-Liebert Global Services,

Senior Customer Service Engineer

.

Supported Uninterrupted Power Systems (UPS)

single and

three phase from 1.5 to 1000KVA including wet

and sealed

cell battery systems.Conducted preventive

maintenance,

emergency service calls, customer training,

and start up of

new equipment.Responding alone, would

trouble-shoot

and repair UPS systems to the circuit board

and component

level with minimal customer down time.

Scheduled

Preventive Maintenance visits with customers

and

responded to customer questions.Assisted

customers

and other engineers with tech support.

JUNE 13,1983

- MAY 30, 1989-U.S. Navy,

Aviation Fire

Control Technician

2/C .

Served on two aircraft carriers and at one air

station as

shift supervisor in charge oftraining and

production.

Using my electronic knowledge, maintained

avionics radar

equipment, computer systems, mission recorder

systems,

and lazer and infared systems.Using approved

trouble-

shooting techniques and schematic diagrams,

repaired

equipment to circuit card and component

level.Tested and

inspected electronic parts both digital and

analog.

Operated various equipment including Spectrum

Analyzer,

Oscilloscope, Sweep Generator, etc.

EDUCATION:LIEBERT GLOBAL SERVICES COURSES

AP100/101 Operator and Maintenance

AP300/301 Operator and Maintenance

AP500 Operator and Maintenance

LIEBERT GLOBAL SERVICES COURSES (CONT)

AP600 Operator and Maintenance

AP600 Multi-Module System Operator and

Maintenance

Liebert Power Operator and Maintenance

Datawave Plus Operator and Maintenance

Irvtec Operator and Maintenance

Battery Maintenance

SiteScan Operator and Maintenance

Disk Operating System

MPU-4000 Operator and Maintenance

Resource Operator and Maintenance

PPD Operator and Maintenance

Low Voltage Electrical Safety

Upstation S-1 Operator and Maintenance

Upstation S-3 Operator and Maintenance

UNITED STATES NAVY COURSES

AN/USH-467(V)5Radar Communication Test

Station(RADCOM)(CAT 1 AND 2) Operator

and Maintenance

Connector Repair

Corrosion Control

ASM-347 SACE Programmer/Operator

AN/APM-375 Mini-SACE Radar Test Console (MSRTC)

Operator and Maintenance

AN/USH-17Mission Recorder Set

Advanced First-term Avionics

(AFTA)

Aviation Fire Control Technician

Class 'A'

School

Basic Electronics

Aviation Fundamentals

Copies of all school certificates available

upon request.

COMPUTER

KNOWLEDGE:DOS systems and Windows 95 based systems.Atlas

test bench language.

REFERENCES:Available upon request

Contact this candidate