Customer Service Manager

Curt Kitchens

Email: *********@********.***

Address: **** ********* **

City: Lakeland

State: FL

Zip: 33810

Country: USA

Phone: 863-***-****

Skill Level: Director

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Curt KitchenKitchens

2121 Rainbower Dr Phone: 863-***-****

LAKELAND, FL 33810 Cell: 863-***-****

*********@********.***

Career Overview

Accomplished manager with over 20 years experience in managing Big Box retail stores.

Core Strengths

Training development

* Budget planning

* Expense control

* Inventory control

Seasonal transitions

* Customer service

* Strategic sales

* Merchandising

HR duties

* Conflict resolution

Strong organizational skills

Excellent communication skills

* Listening skills

* Problem solver

Fast learner

Courteous demeanor

Energetic work attitude

Accomplishments

Management

Computer proficiency

Typing

Time Management

Scheduling

Speaking

Multi-Task Management

Shrink control-consistently met or exceeded company goals.

General manager of store exceeding 60 million in sales annually.

Recognized three years consecutively for stores outstanding customer service

Reduced turnover by 20%

increased commercial business by 50%

Work Experience

Lowe's

March 2010 to Current

Assistant store manager

Brandon, Fl

Work directly with store manager, department managers and Associates to achieve company

goals.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Reduced and controlled expenses by streamlining talent while maintaining sales floor

presentation and customer service.

Lead store in absence of store manager

Lowe's

September 2007 to March 2010

Store manager

Bartow, Fl

Maintained store presentation while leveraging payroll.

Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently.

Assisted customers with store and product complaints.

Prevented store losses using awareness, attention to detail and integrity.

Accountable for total store including overall customer satisfaction

Sam's Club

February 2003 to April 2007

Store Manager

Orlando, Fl

Responsible for total store operations, meeting sales goals, customer service, budgeting and

staffing.

High volume store producing over $60 million in sales annually

Developing people

Educational Background

University of West Florida

Communications / Management

BA

Pensacola, Fl, Escambia

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