Customer Service Manager
Resume:
Chris Buehler
Email: *********@********.***
Address: **** **** ****
City: Richmond
State: VA
Zip: 23229
Country: USA
Phone: 804-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Christopher E. Buehler
1112 Hyde Lane Henrico, VA 23229 *********@********.*** 804-***-****
Senior Level Transportation Industry Professional
Logistics / Strategic Planning / Operations Management / Staff Leadership / Process Improvement
Seasoned Transportation Industry Professional with broad based expertise in operations management, productivity improvement and Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency. Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key management professionals. Seeking a Management position with a progressive organization that values strong leadership and dedication to developing highly effective business operations. Core competencies:
a- Build & Maintain Business Relationships
a- Computer Savvy/MS Office, AS4000/Unix
a- Business Analysis and Process Improvement
a- Cost Containment Strategies
a- Dedication to Customer Service
a- Deliver Measurable Results
a- Employee Development & Mentoring
a- Persuasive and Effective Communicator
a- Inventory and Supply Chain Management
a- Astute Attention to Detail
a- Safety/OSHA/Compliance
a- Budget Control/Scheduling/Time Management
Professional Profile
a- Results-driven leader with proven record of success; led substantial cost containment and customer improvement initiatives with exceptional results.
a- Drive employee performance and development goals; train and mentor staff, implement standardized processes and procedures for maximized results.
a- Fair, honest and well respected manager, open door management style and history of leading by example; proponent of empowerment and accountability.
a- Consistent ability to exceed customer expectations, coordinate schedules, ensure on-time delivery and support overall business goals.
a- Maintain Fleet documentation, ensure compliance with OSHA and applicable requirements and procedures.
Professional History
2009 to Present: R&L Carriers, Richmond, VA - Break Bulk Manager
a- Provide operations leadership for 165 terminals shipping product to 48 states; lead tactical process improvement strategies to impact labor and cost results, increase on-time delivery and overall productivity.
a- Investigate and evaluate labor investment requirements and implement improved scheduling processes to decrease overtime costs; improve on-time leave ratios by organizing schedules and ensuring compliance from all staff and drivers.
a- Introduce bill of lading processes to increase efficiencies and optimize delivery routes; maintain 1.9MM in bulk processing per day, and consistently evaluate and refine processes to improve business results.
a- Pursue and negotiate terms with new and existing vendors in accordance with company requirements; cultivate long-term, beneficial partnerships with key suppliers and service providers.
2008 to 2009: Martin-Brower, Manassas, VA - Transportation Supervisor
a- Expertly navigated complex logistics planning for 110 Staff and Sub-Contracted Drivers delivering to over 200+ locations daily; defined optimized route layout, performed in-depth process improvement evaluations to increase efficiencies and productivity.
a- Developed and introduced high levels of accountability for individual drivers to increase on-time delivery results; established standardized requirements for rate procurement, fuel consumption, and service level expectations, leading to increased cohesion, reliability and business continuity.
a- Led all hiring, training and ongoing development for staff; prepared and facilitated performance reviews and instilled disciplinary measures as needed.
Christopher E. Buehler
1112 Hyde Lane Henrico, VA 23229 *********@********.*** 804-***-****
Page 2
2003 to 2008: Marino Transportation Services, Richmond, VA - Dock Manager
a- Provided critical dock supervision, leadership and staff supervision to increase productivity and profitability results for this organization moving 350K pounds of product daily.
a- Recruited, hired and trained a high performance Dock Staff to effectively maintain loading/unloading requirements; ensured compliance with all safety requirements, and consistently exceeded performance goals.
a- Promoted a safe work environment by conducting safety audits, attending company safety meetings, and meeting with individual staff members to communicate requirements.
a- Managed logistics planning, work assignment and schedules; collaborated with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.
a- Investigated and resolved customer or shipper complaints as needed.
2000 to 2002: Old Dominion Freight Lines, Richmond, VA - City Dispatcher /Dock Supervisor
a- Maintained complete oversight for dock operations; planned staff schedules to ensure optimized coverage and productivity.
a- Monitored compliance with safety, OSHA and internal controls for performance; provided leadership for staff and drivers, and
1998 to 2000: Overnite Transportation Company, Manassas, VA - Dock Supervisor
a- Began tenure in organization as a Collector, Delinquent Accounts, gained promotion to Dock Supervisor role.
a- Drove customer service, sales and marketing strategies to increase success of customer proposals; delivered exceptional client relations and leveraged strong problem solving skills to resolve customer issues and regain client loyalty.
a- Increased customer satisfaction indicators to 97% through the creation of a customer driven environment; communicated clear expectations to staff, and monitored performance to optimize business outcomes.
Additional Experience
1998: Heilig-Meyers Corporate Headquarters, Richmond, VA - Senior Collector
1997 to 1998: Butler Lawn Care Company, Richmond, VA - Regional Supervisor
Memberships and Affiliations
Richmond Transportation Club
Future Business Leaders of America
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