Sales Manager
Resume:
John Hill
Email: *********@********.***
Address: **** ****** **
City: Columbus
State: OH
Zip: 43204
Country: USA
Phone: 925-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
John T. Hill, Jr.
2719 Hafton Rd.
Columbus, OH 43204
*********@********.***
Summary of Qualifications:
* Over 15 years of experience managing and supervising retail service and sales daily operations
as a department head.
* Recognized for having outstanding presentation and training skills.
* Excellent negotiator with an extensive background in sales as well as mediation and arbitration.
* Highly developed set of interpersonal skills combined with a great deal of experience working with individuals of diverse backgrounds, educational and skill levels.
* Advanced background in computer system and internet program usage (UCS, ADP, Reynolds & Reynolds, Word, Excell
Highly self-motivated sales and service professional, experienced working in a multi-faceted, fast-paced environment requiring sharp focus on goals and objectives, being well organized, possessing leadership skills while being a team player, technically sound and well trained. Extensive experience in providing well above Industry Standard customer service, having integrity and being ethical in carrying out work assignments and otherwise representing the companies` interest.
Professional Experience:
Full Circle Outreach and Marketing, Inc. - FCOM Oakland/San Francisco, CA
Operations Manager 2011 to present
* Responsible for researching and developing emerging business opportunities for construction or
service and public service related organizations in the Northern California area. This includes the
recruitment of minority, female and disabled veterans for public and private construction projects
through the -Outreach- process using multiple resources. (email, phone blitz, flyers, etc.)
* Work closely with the company CEO in the development of solicited and unsolicited proposals for services and deliverables required to implement and complete a variety of project types, including related overhead costs, manpower, materials, logistics and profitability.
* Analyze client capacity in regard to staff training, equipment, safety certification, county and state
certifications, working capital, expense and inventory control and financial statement analysis. Clients sought out by the firm are typically related to public or private services and all construction types of projects. (I.e. Transportation companies, const. subcontractors, staffing firms, municipalities, etc.)
Business Development, Inc. - Construction Mgmt. Firm San Francisco, CA
Business Development Manager 2010 - 2011
* Responsible for the development of new business opportunities in the west and east bay area of
northern California focusing on the involvement and joint venturing of small, disadvantaged, minority, women and disabled veteran contractors and sub-contractors in a variety of building, servicing and major construction projects.
* Charged with developing long-term relationships with key individuals and representatives of major, minor and prime construction firms, public utilities, public transit agencies, governmental agencies, highway and transportation agencies and medical/health organizations.
* Involved in the organization and execution of outreach programs related to construction and training projects in the greater bay area, which included the San Francisco TransBay bus terminal project.
George S. May Co., Inc. Chicago, IL
Executive Analyst/Independent Contractor 2009 - 2010
* Worked with the owners of small to medium sized independent companies of a variety of vocations including construction contractors, medical billing services, media productions,
restaurant/pub, day spa and live nursery supply. (Air travel to client cities in continental U. S.)
* Analyzed the company operations by the use of current financial statements, payroll ledgers, tax
returns, etc.. This included labor cost analysis, inventory control, overhead expenses control,
material purchases, working capital, asset valuations and overall trends analysis.
* Achieved success in assisting several clients with re-organization, reduced expenses, management
restructuring and forecasting/planning prior to exhausting their liquid assets and capital.
Pill Hill Instant Printing Oakland, CA
General Manager/Partner 2008
* Worked in conjunction with the production manager (partner) in the creation and processing
of retail customer orders, and the daily administration of company policy and procedure.
* Developed outside sales from referral and -cold calls-, which resulted in a 100% increase in multi-product, full color print sales over the initial 60 days of operation.
* Decreased overall C.O.G.S. and overhead expenses by 15% through -out-sourcing- of production
and shipping, and reorganization of work schedules and staff for maximum productivity.
* Responsible for the development of merchandising programs, marketing strategies, pricing and discounts and expansion into new product offerings.
* Responsible for recruiting, hiring, finalizing performance reviews, taking disciplinary actions as necessary along with the organizing of equipment and new product training.
Crown Chevrolet-Cadillac Dublin, CA
Service Manager-Fixed operations 10/2003 - 9/2007
* Responsible for daily sales and service operations for an authorized General Motors retail dealership service operation under the direct supervision and inter-action with the owner and acting general manager of the company.
* Reached monthly sales objectives and gross profit targets as a routine, and was able to show departmental profit in 44 of the 48 months, which includes 2 December write-off statements.
* Attained and maintained departmental profitability above G.M. zone average in the operation of a 1.5 million dollar annual service/sales department, which equated to 72% fixed absorption for the entire period.
* Achieved and maintained outstanding C.S.I. scores (90 %+) based on J. D. Powers and Assoc. customer surveys returned to G. M. Earned in excess of $450,000.00 in dealer incentives offered by the manufacturer within three years of the implementation of a detailed C.S.I. process which provided clear accountability for everyone involved.
* Supervised a staff in excess of 30 people and was responsible for interviewing, hiring, coordination
of training, periodic performance reviews, disciplinary actions, shift scheduling, and HR issues.
* Responsible for analyzing service and parts sales, pricing, technician productivity and efficiency, technician product training and warranty application and submission proficiency.
* Responsible for any and all customer relations issues, handled to conclusion predicated upon relevant evidence, documentation and my own best judgment. Handled any formal mediation/arbitration with the BBB and B.A.R., in addition to representing the dealers` interest in small claims court for sales and service disputes as necessary.
Marx Chevrolet-Cadillac-Olds Gilroy, CA
Service/Customer Relations Mgr. 3/1998 - 7/2003
* Provided direct assistance to the Director of Fixed Operations, and had direct interface with the owner in regard to dealership CSI and other customer relations issues.
* Developed and coordinated the implementation of new policies and procedures in regard to service department operations and CSI, working directly with the owner and the manufacturers` field
representatives.
* Achieved and exceeded manufacturers standard (2-3% rejects per app.) for the processing of warranty applications and record keeping. In addition to the processing of required dealer self-audits and personal submission of warranty applications for three separate manufacturers.
* Obtained CSI scores above dealer objective, and was instrumental in earning the dealer a CSI bonus for the first time in the dealers` history (approx. $35,000.00)
* Responsible for any and all customer relations issues handled to conclusion predicated upon my own best judgment. Handled any formal mediation/arbitration with the BBB, Oakland region, and represented the dealers` interest in small claims court, sales or service, as necessary. Achieved 96% success rate in combined BBB med/arb and small claims disputes.
* Assisted in or fully managed a staff of about 20 people, assisted in the recruiting
and hiring of replacements, performance reviews, training coordination and scheduling.
* Provided -hands-on- management involvement with customer write-ups, cashiering, dispatching, service drive repairs, test drives and -time sensitive- document handling.
Chevrolet Motor Division-GMC Oakland, CA
Assistant Regional Distribution Mgr. - ARDM 2/1972 - 3/1998
* Responsible for the fair and accurate distribution of product to the GM dealer body in the California/Oregon/Washington Pacific Coast region, based on data generated through retail automotive sales (fleet sales incld.) This involved direct contact with the dealer principle (owner)
in order to negotiate on vehicle types, mix and shipments which require formal authorization from
the owner or his/her appointee. (30 dealers)
* Assigned as a Customer Relations Manager responsible for up to 40 cases at one-time to be handled to conclusion through mediation where possible to reduce costs incurred in superior court or formal arbitration. Worked directly with formal state agencies such as the Dept. of Justice., BBB, B.A.R., small claims and superior court, resulting in a 90% success rate.
* District Sales Manager - responsible for direct -across the desk- contact with dealer principles to review, council, train and follow-up on all dealer/manufacturer issues and programs. Assisted in developing local advertising, merchandising and sales promotions. Provided material and product support on a coordinated basis to closely tie-in with the dealers promotional time-table. Conducted specific product and market analysis in order to adjust for seasonal trends, repeat purchasing trends, geographic product requirements and product enhancements or accessories.
* Parts annalist, responsible for compiling and analyzing the sales data for 11 field representatives to determine their results against assigned objectives. I would breakout highest total sales, gross profit achieved, top selling product by category, -fast mover-, highest turnover product and parts inventory cost analysis by dealer (LIFO/FIFO).
Education and certifications:
Certification of Completion - Turner School of Construction Mgmt. Program, 2010
Heald Business College - San Francisco, CA
Associate Degree - Business accounting - Business Law
Dean`s list (4) Graduated with honors - highest level job placement asst.
California State award for Meritorious Service, California Automotive Repair Trades
(five (5) year service award)
Certified council member and Trustee of the Joint Apprenticeship Council (JAC) - Vice Chairman
GM sponsored certification in VERTEX - problem solving and analysis course
Walt Disney Institute - certified graduate 2007 - on sight management training course
**Note: Recently relocated to Columbus, Ohio, current address as noted above.
John T. Hill, Jr.
2719 Hafton Dr.
Columbus, Ohio 43204
925-***-**** *********@********.***
Cover Letter/Profile
Highly self-motivated sales and service professional, experienced in working in a multi-faceted, fast-paced
environment requiring sharp focus on goals and objectives, being well organized, possessing leadership
skills while being a team player, technically sound and well trained. Extensive experience in providing well above Industry Standard customer service, having integrity and being ethical in carrying out work assignments and otherwise representing the companies` interest.
Professional Skills Summary
Business Management/Customer service/Sales
* Management oversight of combined multi-million dollar sales and service retail operation,
responsible for driving service parts and labor sales and gross profit, while consistently looking
to significantly reduce related overhead expenses.
* Organize and provide in-house training on a consistent basis to insure that the staff is current on required technical product training and policy and procedure issues.
* Implement strict business wide CSI procedure with clear accountability and authority levels for each person involved in the process. Later developed procedures for detailed follow up with
clients after a visit to assist in developing a -Best Practices- approach to customer service and
resolving issues early in the complaint process.
* Responsible for any and all customer relations issues, handled to conclusion predicated upon relevant evidence, documentation and my own experience and best judgment. Handled any formal mediation/arbitration with the BBB, B.A.R. and other government agencies, in addition to representing the dealers` interest in small claims court for sales and service disputes.
* Instrumental in earning CSI scores well above dealer target and zone, regional and national averages on a consistent basis over a 3 year plus period of time. Maintained CSI scores in the
90th percentile in regard to key questions designated by General Motors. These combined efforts
lead to an incentive payback in excess of $450,000.00 plus travel incentives for the dealer principle.
* Able to increase overall service retail sales by 33% over the first year of management. Monthly
total gross profit increased by 7% and improved overall G.P. to 72%, well above zone average.
* Set up overall marketing strategy for the expansion of the service operation within the local and surrounding areas. Initiated merchandising approach including -point of sale- materials, full color
periodic mailers, special displays, off-sight or -satellite- sales promos, special discounts for
repeat customers (loyalty incentives) and -menu- pricing across the board for customer pay
services.
* Negotiated the sale and closing of extended service contracts, new/used vehicle sales contracts,
multiple unit fleet sales and long-term contracted fleet service agreements.
* Planned and carried out off-site training seminars for new product tests and certification. Assisted
in the preparation and execution of -Ride & Drive- functions (Laguna Seca raceway, Pleasanton
fairgrounds and Sears Point raceway*) including set-up and tear-down of the facility and track areas.
* Established a wide range of business acquaintances within and outside of the industry in order to maintain a viable network of professional contacts for referrals and other mutually beneficial
concerns.
* District Manager of the Month (5) times, Business Manager of the year (district 7 Calif.) Earned incentive award trips to Bermuda, Orlando, FL, Durango, CO, Tempe, AZ, Palm Springs, CA, New Orleans, LA, and Las Vegas, NV, for exceeding sales objectives for wholesale and retail.
* Analyze 10 day sales period results for eleven (11) field representatives. Compiled, analyzed,
and finalized sales data for GM parts sales in northern California/Nevada. Ranked performance
Page 2
by district and representative, and identified high volume sales items, fast movers, -dead inventory- items, obsolescence and inventory cost analysis. (FIFO/LIFO)
* Developed outside sales from referral and -cold calls-, which resulted in a 100% increase in
multi-product, full color print sales over the initial 60 days of operation.
* Decreased overall C.O.G.S. and overhead expenses by 15% through -out-sourcing- of
specific production and shipping, and reorganization of work schedules and staff for maximum
productivity.
* Responsible for the development of merchandising programs, marketing strategies, pricing, discounts and expansion into new product offerings which often requires a capital investment in new equipment to facilitate the profitable introduction of the new product.
Employment History
Business Development Manager - Business Development, Inc., San Francisco, CA 2010
Executive Analyst - George S. May Co., Inc. - Chicago, IL 2009
General Manager/Partner - Pill Hill Instant Printing, Oakland, CA 2008
Service Manager - Crown Chevrolet-Cadillac, Dublin, CA October 2003 - September 2007
Service/Customer relations Mgr. - Marx Chevrolet, Gilroy, CA March 1998 - July 2003
Asst. Regional Distribution Mgr. - Chevrolet Motor Div., GMC February 1972 - March 1998
Education and Certifications:
Certification of Completion - Turner School of Construction Mgmt. Program, 2010
Heald Business College - San Francisco, CA
Associate Degree - Business accounting - Business Law
Dean`s list (4) Graduated with Honors - highest level job placement asst.
California State award for Meritorious Service, California Automotive Repair Trades
(5 year service in good standing award)
Certified council member and Trustee of the Joint Apprenticeship Council (JAC) - Vice Chairman
GM sponsored certification in VERTEX - problem solving and analysis course
Walt Disney Institute - certified graduate 2007 - on sight management training course
Technical Skills:
Well versed in Micro Soft Office, including Word, Excell, Power Point and Outlook. Experienced
in U.C.S., Reynolds & Reynolds, A.D.P. and other web based or in-house applications. Skilled in
internet program application and usage.
Contact this candidate