Customer Service Management

Lisa Heffer

Email: ********@******.***

Address:

City: Lakewood

State: CO

Zip: 80227

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible, hard working, dependable employee with management experience and exceptional people skills. Versed in the legal profession. Desires a challenging role with your organization.

Educational Background:

High School Dipolma from University of Colorado, Denver CO 1/2001 to 5/1998 (Criminal Justice)

Job History / Details:

Professional Profile

Responsible, hard working, dependable employee with management experience and exceptional people skills. Versed in the legal profession. Desires a challenging role with your organization.

Qualifications

Client-focused

Excels in all areas of customer service

Knowledge of all areas of criminal law

Knowledge of investigatory procedures

Results driven

Proficient in Microsoft Office

(typing speed 80 words per minute)

Organized case management skills

Relevant Experience

Over 15 years supervisory experience with offenders in the criminal justice system; knowledge of human service agencies. Experience in various law firm practices

Experience

August 2012 to Current

Hampton Inn Lakewood, Colorado

Guest Services Representative

Management of hotel operations as front desk guest services employee. Coordination of housekeeping duties. Insurance of customer satisfaction. Knowledge and operation of hotel computer operating system.

12/5/2012 12:00:00 AM

State of Colorado Limon, Colorado

Correctional Officer

Supervision of felony offenders incarcerated in the State Judicial system

12/5/2012 12:00:00 AM

Denver Broncos Football Club Centennial, Colorado

Legal Assistance

Personal and legal assistance to Chief Operating Officer of Bowlen Sports, Inc. and Owner of the Denver Broncos Football Club

May 1999 to March 2012

State of Colorado Denver, Colorado

Probation Officer

Management of offenders under felony probation supervision. Investigation of prior criminal history and referrals to appropriate agencies to ensure compliance with Court terms and conditions.

January 1997 to May 1999

Temporary Legal Placement Agencies Denver, Colorado

Legal Assistant

Legal Assistant/Legal Secretary to various law firms in the Denver metropolitan area. Assisted attorneys in all aspects of their legal practice.

January 1996 to January 1997

United States Federal Probation Denver, Colorado

Legal Secretary

Assistance to Federal Probation Officers in the compilation of presentence investigation reports. Knowledge of criminal research mechanisms

Education

1999 University of Colorado Denver, Colorado

Master's Degree in Criminal Justice Criminal Justice

Affiliations

Prior member of Colorado Association of Probation Officers

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