Customer Service Sales

Tia Smitherman

Email: ********@**********.***

Address:

City: Desoto

State: TX

Zip: 75115

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Coronado High School, Lubbock TX 1/2001 to 5/2005 (GENERAL)

High School Dipolma from Central Florida Community College, Lubbock TX 1/2001 to 12/2012

High School Dipolma from Howard College, Lubbock TX 1/2001 to 12/2012

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Dedicated to process improvement

High customer service standards

Strong problem solving ability

Strong organizational skills

Active listening skills

Sharp problem solver

Opening/closing procedures

Exceptional customer service

Exceptional communicator

Conflict resolution proficiency

Very respectful with customers and great with keeping composure

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Inventory control familiarity

Adaptive team player

Fashion knowledge

Fluent in []

Cash handling expertise

Sales experience

Reliable

Staff motivation and training

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Experience

December 2008 to August 2009

RaceTrac Carrolton, Tx

ASSOCIATE, SWING MANAGER

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained new employees quarterly.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.

March 2010 to 12/5/2012 12:00:00 AM

CRACKER BARREL OLD COUNTRY STORE ARLINGTON, TX

SERVER, HOST, & CASHIER

Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Assisted diners with seating as neededChecked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tables. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas. Inspected dining and serving areas to ensure cleanliness and proper setup. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Kept drink stations clean and ready for service. Loaded dishwashers and hand-washed items such as pots, pans, knives. Placed food servings on plates and trays according to orders or instructions. Prepared and served hot and cold beverages. Prepared food items such as sandwiches, salads, soups, and beverages. Prepared items on station assignment list. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Stocked supplies in serving stations, cupboards, refrigerators, and salad bars. Stocked cabinets and serving areas with condiments, and refilled condiment container. Stored clean equipment and utensils. Used all food handling standards. Washed, peeled, cut, and seeded fruits and vegetables. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Communicated with customers regarding orders, comments, and complaints. Ensured consistent high quality of plate presentation. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Notified kitchen personnel of shortages or special orders. Observed diners to anticipate any additional needs and respond to requests. Packaged take-out foods and served food to customers. Prepared special diet foods, salads, desserts, and other nourishments. Provided customers with product details, such as coffee blend and preparation descriptions. Provided guests with menus. Received and recorded patrons' dining reservations. Removed trays and stacked dishes for return to kitchen. Responded to resident or guest complaints regarding food or service. Served residents and guests during meal times with speed and efficiency. Set up banquet tables. Set tables with clean linens, condiments, and other supplies. Sorted and removed trash, placing it in designated pickup areas. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Suggested additional items to customers, as appropriate, to increase restaurant sales. Regularly checked on guests' satisfaction. Answered questions about menu selections and made recommendations when requested. Completed closing duties, including restocking items and closing out the cash drawer. Skillfully anticipated and addressed guests' service needs.Delivered an exceptional dining experience with friendly, fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Effectively used items in stock to decrease waste and profit loss.Checked in deliveries and signed off on products received.Continually kept carpets and floor clear of debris.Maintained a professional tone at all times, including during peak rush hours.Received frequent customer compliments for going above and beyond normal duties.Facilitated prompt and accurate seating and service of all guests.

December 2009 to March 2010

OLIVE GARDEN ARLINGTON, TX

SERVER

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Checked the quantity and quality of received products. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Cleaned and prepared various foods for cooking or serving. Greeted guests and sat them at tables or in waiting areas. Placed food servings on plates and trays according to orders or instructions. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Stocked cabinets and serving areas with condiments, and refilled condiment container. Stocked supplies in serving stations, cupboards, refrigerators, and salad bars. Stored clean equipment and utensils. Took beverage orders from serving staff or directly from patrons. Used all food handling standards. Completed closing duties, including restocking items and closing out the cash drawer.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.

August 2007 to December 2008

COVERGYS LUBBOCK, TX

Customer Sevice Represenative

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.

March 2008 to December 2009

PAPPADEAUX SEAFOOD KITCHEN ARLINGTON, TX

Server, Bartender,& Expediter

Accepted payment from customers and made change as necessary.Assisted co-workers.Completed closing duties, including restocking items and closing out the cash drawer. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Responsible for daily set up of five stations. Examined trays to ensure that they contained required items. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas. Inspected dining and serving areas to ensure cleanliness and proper setup. Kept drink stations clean and ready for service. Located items requested by customers. Performed serving, cleaning, and stocking duties in establishments. Placed food servings on plates and trays according to orders or instructions. Prepared and served hot and cold beverages. Prepared items on station assignment list. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Stocked cabinets and serving areas with condiments, and refilled condiment container. Stored clean equipment and utensils. Took orders from patrons for food or beverages. Used all food handling standards. Washed, peeled, cut, and seeded fruits and vegetables. Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Ensured consistent high quality of plate presentation. Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Packaged take-out foods and served food to customers. Provided guests with menus. Removed trays and stacked dishes for return to kitchen. Responded to resident or guest complaints regarding food or service. Set tables with clean linens, condiments, and other supplies. Set up banquet tables. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Assisted guests with placing orders in an informative and helpful fashion.Suggested additional items to customers, as appropriate, to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.

August 2008 to March 2009

The Cheesecake Factory Arlington, Tx

Server, Server Trainer

Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables.Responsible for daily set up of five stations.Examined trays to ensure that they contained required items.Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.Greeted guests and sat them at tables or in waiting areas.Kept drink stations clean and ready for service.Located items requested by customers.Performed serving, cleaning, and stocking duties in establishments.Prepared and served hot and cold beverages.Stocked and rotated products, stocked supplies, and paper goods in a timely basis.Stocked cabinets and serving areas with condiments, and refilled condiment container.Took orders from patrons for food or beverages.Used all food handling standards.Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment.Created and explored new cuisines.Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.Packaged take-out foods and served food to customers.Provided guests with menus.Removed trays and stacked dishes for return to kitchen. Served guests during meal times with speed and efficiency.Set up banquet tables.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Suggested additional items to customers, as appropriate, to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests' satisfaction.Completed closing duties, including restocking items and closing out the cash drawer.

Education

12 Coronado High School Lubbock, Texas

High School Diploma GENERAL

13 Central Florida Community College Ocala, Fl

GENERAL

Received full scholarship for basketball.

14 Howard College Big Springs, Tx

GENERAL

Received full year scholarship through basketball.

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