Customer Service Sales

stacey stansel

Email: *********@********.***

Address: *** ****** *****

City: cudjoe key

State: FL

Zip: 33042

Country: USA

Phone: 609-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Extensive managerial, sales, inventory, and customer service experience

Excellent planning & administrative skills

Strong interpersonal and communication skills

Microsoft Office Productivity: Word, Excel, PowerPoint, Internet applications

Language Skills: English

Education

University of Maine-Business/English minor 1986

Continuing Professional Education

Stockton College-Leadership Management Course-Completed 2007

Annual IHRSA Convention/Trade Show 2006 & 2007

Red Cross CPR/AF,D Instructor Training Course-Completed 2007

IHRSA Health Club Business School 2006

Thomas Plummer Health Club Certification Program-Completed 2006

Atlantic County Community College-Word, Excel and Power Point

Work Experience

Verizon/Cellularsales-Account Manager/Mentor

Verizon Cellularsales is the largest Verizon-affiliated Franchise with over 500 stores presently. My responsibilities include account analysis, cellular phone and internet sales, working independently in the workplace, outside sales, guerilla marketing, shipping, receiving, inventory daily and customer services.

Co-Manager Tilton Fitness/Shore Memorial Hospital Jan 2006 March 2008

Tilton Fitness is a $15,000,000 multi-club organization where I was instrumental in meeting or exceeding the CEOs objectives and expectations for it's current clubs.

Evaluate personnel and make necessary changes to enhance the staff to meet goals and objectives. Train, mentor, coach and motivate the operations team to establish great customer service and achieve goals. Produce monthly business review reports including budget performance and membership service enhancements through Power Point Presentation to all Tilton Fitness Senior Managers as well as the VP and CEO.

Oversee multiple profit centers with responsibilities for all staffing and budgeting issues.

Executive Director Promoted to Tilton's Flagship club.

Voted Best of the Best in the Atlantic Press Health Club category under my leadership.

Practiced a "hands-on" approach to any and all operational needs within the Club to support continued growth. First Quarter Statistics bearing a 14% increase over YTD Annual Budget. Certified all Tilton employees in CPR/AED and First Aide.

Hosted quarterly employee events to boost moral and show appreciation for their continued hard work.

Membership Director Promoted to Executive Director within three months.

Consistently exceeded monthly goals by 25 % and greater.

Obtained membership, retention and personal training goals, which had not been obtained in the prior 6 months. I met or exceeded all

goals set in every month there after.

Closed several large and small Corporate Accounts.

Established procedures to build leaders form the current staff and work as a team.

Formulated and headed weekly sales meetings available to all Tilton Fitness personal trainers and membership representatives.

Membership Consultant Promoted to Membership Director within 2 months.

First month on the job increased sales 150% over prior year and second month, increased sales 200% over prior year sales.

Coordinated Open House events, created strong bonds and nurtured relationships with local businesses.

Previous Employment

Hard Rock Cafe Key West 2008 - 2010

General Manager

Pirate Wellness Center 2008 - 2009

Tulley BMW 2004 - 2006

Sales Consultant

Dr. Mehan/Moin

Treatment Coordinator/COA 1993 - 2004

Brooks Fashions

Office MngrDistrict Retail Manager 1984 - 1991

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