Sales Customer Service

Caycee R. MacDonald

Email: ********@****-****.***

Address:

City: Ontario

State: CA

Zip: 91764

Country: USA

Phone: 626-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic, highly motivated, loyal and extremely dedicated individual who thrives for success in any given situation. Although I have extensive experience in the restaurant industry, I love to learn, and am always up for the challenge of whatever situation may occur. I get along well with others, while also efficiently working on my own. I am seeking a position with a company where I can develop and succeed, so we can grow as a company together.

Educational Background:

High School Dipolma from ABC Bartending School, West Covina CA 1/2001 to 5/2005 (Mixology)

Job History / Details:

Overview

Dynamic, highly motivated, friendly, loyal and extremely dedicated individual who thrives for success in any given situation. Although I have extensive experience in the restaurant industry, I love to learn, and am always up for the challenge of whatever situation may occur. I get along well with others, while also efficiently working on my own. I am seeking a position with a company where I can develop and succeed, so we can grow as a company together.

Highlights

T.I.P.S. certified

Current Serv-Safe and Food Handlers card

Upbeat, outgoing and positive

High-Volume Sales

Dependable and reliable

Excels at up-selling

Mathematical Adaptable

Compelling leadership skills

Beverage Alcohol Sellers and Servers Education Training course (B.A.S.S.E.T.)

Accomplishments

Awarded Top Sales of the Year with $100,000 a year in 2008, 2009, 2010, and 2011

Received Highest sales EVER made in one shift, $4738.01

Succeeded in The "Star" management training program with 95 percentage or higher on all tests

Maintained consecutive promotional upsell percentage of 25 percentage -35 percentage

Work Experience

October 2006 to Current

Dave and Buster's Ontario, Ca

Key Hourly/Certified Trainer/Server Shift Lead

Along with my 7 other management staff, I am Responsible for coordination of up to 170 staff members in restaurant with capacity of over 3000 guest.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Personally trained a staff of over a 100 employees for correct facility procedures, safety codes, proper recipes and plating techniques.

Set up, maintained and clean up for banquet events, of up to 750 guests' holiday parties, luncheons, special functions, and other social events

Made and served drinks to guests and cocktail servers following Serv-Safe guidelines, procedures, and policies

Delivered an exceptional dining experience with friendly, fast service.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Suggested additional items to customers, as appropriate, to increase restaurant sales.

Received frequent customer compliments for going above and beyond normal duties.

February 2004 to November 2006

Mimi's Cafe Moreno Valley, Ca

Traveling Trainer/ Bartender/Server Shift Lead

Trained, (traveled if needed) staff of up to 60 employees for correct facility procedures, safety codes, proper recipes, plating techniques and great customer service

Performed extensive restaurant walk-throughs to gage timeliness and excellent service quality.

Scheduled and directed staff in daily work assignments to maximize productivity

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Provided prompt, efficient, friendly, and quality service at all times.

Minimized turn over rate through proper restaurant supervision and staff training.

Regularly updated computer systems with new pricing and any promotions/specials specials.

Education

2005 ABC Bartending School West Covina, Ca

Certificate of completion Mixology

Outlook

NEW BUSINESS DEVELOPMENT Identifying and securing new business opportunities and leveraging extensive expertise in sales cycle management to increase revenues and boost profits.

RESULTS-DRIVEN MANAGEMENT Leading teams to success by clearly defining goals and objectives, and directing efforts to support forward movement with the ultimate goal of exceeding all expectations in operations, productivity, and service delivery.

CLIENT LOYALTY Sustaining established relationships within the guests experience by developing repeat clientèle delivering creative solutions and providing trustworthy service.

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