Customer Service Administrative Assistant
Resume:
Michelle Schorp
Email: ********@**-*******.***
Address:
City: Franklin
State: TN
Zip: 37069
Country: USA
Phone: 615-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.
Educational Background:
High School Dipolma from Middle Tennessee State University, Murfreesboro TN 1/2001 to 5/2002 (Music Business)
High School Dipolma from Belmont University Music Business, Murfreesboro TN 1/2001 to 12/2012
Job History / Details:
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Energetic and reliable Office Manager skilled with working with a diverse group of people.
High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Proofreading
AR/AP
Meeting planning
Schedule management
Accomplishments
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
February 2011 to Current
Oasis Church Nashville, TN
Worship Team Administrator
Coordinated meetings with other department managers and served as a liaison between staff and volunteers
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Directly supported CEO in managing operation work flow.
Coordinated admission processes and prepared agreement packets.
Handled and processed confidential information
Trained new volunteers
Developed leadership by implementing position duplication
Created new processes and systems for increasing customer service satisfaction.
Worked under strict deadlines and responded to service requests promptly
February 2011 to August 2012
Oasis Church Hendersonville Campus, TN
Youth Pastor
Youth Leadership
Counseling and Mentoring Teenagers
Routinely met with students' parents regarding issues and learning interruptions to discuss solutions.
Leadership Development
General Office Duties
December 2007 to December 2008
Logan's Roadhouse Mt.Juliet, TN
Waitress
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Politely answered phones promptly and recorded and confirmed reservations.
Trained all new staff
December 2004 to December 2006
Heritage Christian Center Tampa, FL
Youth Pastor
Youth Leadership
Counseling and Mentoring Teenagers
Routinely met with students' parents regarding issues and learning interruptions to discuss solutions.
Leadership Development
General Office Duties
December 2004 to December 2006
New Millennial Homes Tampa, FL
Accounts Payable/Accounts Receivable
Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments.
Opened and assigned new client accounts.
Coordinated approval processes of all accounts payable invoices.
Balanced batch summary reports for verification and approval.
Conducted month-end balance sheet reviews and reconciled any variances.
Researched and resolved billing and invoice problems.
Processed an average of 1200 invoices per month for a large-scale organization.
Calculated figures such as discounts, percentage allocations and credits.
August 2004 to December 2005
Get Motivated Seminars Tampa, FL
Accounts Payable/Receivables/ Human Resources
Coordinated all department functions for team of [] employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Maintained accounts receivable documentation electronically and on paper.
Handled cash and deposits using the proper accounting procedures and documentation.
Researched and resolved collections and billing disputes with tact and efficiency.
Education
Middle Tennessee State University Murfreesboro, TN
Music Business
Belmont University Music Business Nashville, TN
Commerical Music/Vocal Performance
Additional Information
Interests and Activities Place your text here. Delete this text and heading if you don't need them. Hobbies Place your text here. Delete this text and heading if you don't need them. Volunteer Experience Place your text here. Delete this text and heading if you don't need them. Computer Skills Place your text here. Delete this text and heading if you don't need them. Licenses and Certificates Place your text here. Delete this text and heading if you don't need them.
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