Customer Service Manager

Brenda Flores

Email: ********@**-********-********.***

Address:

City: Chicago

State: IL

Zip: 60625

Country: USA

Phone: 847-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

Educational Background:

High School Dipolma from Prosser Vocational High School, Chicago IL 1/2001 to 6/1997 (Psychology)

Job History / Details:

Summary

Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

Highlights

Call center management experience

High customer service standards

Dedicated to process improvement

Familiar with automated attendant systems

Type 55 WPM

Bilingual

Accomplishments

Managed call flow with up to 20 call in queue per minute.

Promoted to Call Center Supervisor in 2005.

Promoted to Dispatch Center Supervisor in 2008.

Promoted to Dispatch Manager in 2010.

Experience

August 2001 to Current

United Dispatch Chicago, Illinois

Dispatch Manager

United Dispatch is a dispatch center for 3 different taxi companies in Chicago and surrounding suburbs. Call takers take over 400 calls a day and dispatchers dispatch to over 500 taxi cab operators. United Dispatch also has united with Pace Para transit to help with transportation needs along with Central Dispatch in the city of Chicago for individuals needing wheelchair accessible transportation service. United dispatch also provides transportation service for students in the nearby Chicago suburbs.

Education

1997 Prosser Vocational High School Chicago, Illinois

High School Diploma Psychology

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