Manager Customer Service

Confidential User

Email: ********@***********.***

Address:

City: Ravenswood

State: WV

Zip: 26164

Country: USA

Phone: 304-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Committed to delivering high quality results with little supervision.

Educational Background:

High School Dipolma from Heritage Christian Academy, Ravenswood WV 1/2001 to 6/1999 (General)

High School Dipolma from WVU, Ravenswood WV 1/2001 to 12/2012

Job History / Details:

Summary

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Committed to delivering high quality results with little supervision.

Highlights

Excel spreadsheets

QuickBooks

Microsoft Word

Maintaining Office Records

Clerical Duties

Creating & Maintaining Files

Accounts Receivable

Accounts Payable

Payroll

Tracking Sales & Expenses

GL Account Reconciliations

Managing Employees

Direct Activities

Schedule management

Maintaining Efficient Operations

Communications

Ensures Policies & Procedures

Professional and mature

Personable

Dedicated team player

Effective Communication Skills

Good Leadership Skills

Adequate Problem Solving Skills

Excellent Organizational Skills

Meticulous attention to detail

Time management

Negotiation Skills

Results-oriented

Resourceful

Self-directed

Handles Stress Well

Strives Under Pressure

Good Written Communication Skills

Understands grammar

Accomplishments

Increased office organization by developing more efficient filing system, customer database protocols, spreadsheets, employee workbooks, policies & procedures. Praised for strong attention to detail, exemplary customer service, team-player attitude, great management skills & being able to interact with many different type of individuals in a professional manner.

Experience

February 2011 to Current

Cornerstone Services Marietta, Ohio

Office Manager

Managed employees, scheduling, paperwork, tracked their time & expenses. Handle purchases, payments, estimates, billing, banking & payroll. Tracked all expenses & receipts. Greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as a central point of contact for vendors. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports. Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Education

Roane Jackson Technical Center Roane, WV

Nursing

WVU Ripley, WV

Psychology

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