Customer Service Sales
Resume:
Alcapone Thomas
Email: ********@*****************.***
Address:
City: Sacramento
State: CA
Zip: 95834
Country: USA
Phone: 205-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from American River College, Sacramento CA 1/2001 to 3/2010 (Communications)
Job History / Details:
Career Overview
Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Excellent communication skills
Courteous demeanor
Energetic work attitude
Top sales performer
Customer service expert
Goal-oriented
Persuasive communication expertise
Business negotiation
Adaptive team player
Fashion knowledge
Telephone inquiries specialist
Cash handling
Reliable team worker
Excellent multi-tasker
Internet savvy
Excellent negotiating tactics
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
February 2012 to Current
D&J Out Reach Center Sacramento, CA
Front Desk Coordinator/Assistant Administrator
Created new processes and systems for increasing customer service satisfaction.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Managed cash stock and inventory balances accurately.
Accurately logged all daily shipping and receiving orders.
January 2010 to March 2011
KC&C (Kirby) Sacramento, CA
Sales
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to 5 customer orders per day.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Described use and operation of merchandise to customers.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
April 2009 to November 2010
Auto world Auto Sales Sacramento, CA
Sales
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Attended trade shows and sales conferences.
Responded to all customer inquiries in a timely manner.
Used networking opportunities to create successful, on-going business relationships.
Scheduled an average of 12 appointments per week.
Educational Background
American River College Sacramento, ca
High School Diploma Communications
Minor in Business
Coursework in General Education
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