Customer Service Representative
Resume:
Erin Schepers
Hinesville, GA *1313
**************@*****.***
Objective:
Highly-motivated, solution-focused professional with extensive experience and an impressive record of achievements within all facets of reception, administrative, and customer service management across a diverse group of industries.
Professional Experience
February 2008-Present
SNF/Chemtall, Inc.-Customer Service Representative-(Riceboro, GA)Responsible for taking, entering, and processing ordersPrioritize workload and available to assist with projects and work with other staff when needed.Followed through on all orders to ensure thoroughness and quality for each customer.Maintain customer confidentialityCultivated and applied strong organizational and interpersonal skills, including the ability to juggle multiple assignments and cope with stressful situations.Provide courteous and accurate phone coverage.Respond to requests for information from employees and vendors in a professional and timely manner.
January 2007-August 2007
The UPS Store-Customer Service Representative-(Hinesville, GA)Responsible for professional customer service beginning at the front counter and continuing on through daily phone orders.Required to copy, print, and fax any paperwork that was brought into the store.Assisted customer with measuring, weight, packing and shipping items.Assisted customers with packing and unpacking items.
February 2005-January 2007
Stay at home mother
July 2003-February 2005
Alltel-Sales Representative-(Hinesville, GA)Sold different types of phones and servicesProvided customers with accurate and direct information about their plan or their bills.Received payments by cash, check, or credit card.Responsible for changing customer features on phones such as text messaging, Internet, etc.Monthly inventory for two storesSelling accessories and featuresContacted customers to promote different phone packages, features, etc.
October 2002-July 2003
Manpower Employment Agency-Office Assistant-(Hinesville, GA)Consisted of being placed where needed for temporary work.Answered and screened phone callsScheduled meeting'
Education: 1999-2003 Liberty County High School, Hinesville, GA
Skills:
Word Processing: Microsoft Office 2008, 60 wpm
Spreadsheets: Excel 2008
Others: AS/400, PowerPoint, Access, Outlook, Publisher, Internet Explorer, and Messenger.
References available upon request.
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