Customer Service Sales
Resume:
Joseph Montagnese
Woodbridge, Ontario
L4H 1X6
H. 905-***-****
***********@*****.***
Attention: Human Resource Department
I am interested in applying for a position with your company, which will enable me to utilize my direct sales, customer service, account management, marketing, and people skills. I believe that, with my great dedication I am able to meet all expectations to perform as required.
I am enthusiastic about work and life in general. Furthermore, I am eager to develop new skills and pursue challenges. My goal is to make a career with a worthwhile organization and when given the opportunity I will prove myself an asset to the organization.
I would very much appreciate the opportunity for a personal interview at your convenience.
Yours truly,
Joseph Montagnese
Joseph Montagnese
Joseph Montagnese
59 Sarno Street
Woodbridge, Ontario
L4H 1X6
E-mail ***********@*****.***
SUMMARY:
Results-oriented, able to absorb knowledge at a quick pace, 20 years of experience in demonstrating success in sales/marketing, public relations and customer service, highly developed analytic and communication skills, therefore, interact with individuals exceptionally well. Furthermore, possess personal attributes such as, very loyal, efficient, sound, judgment, and leadership ability, passionate and pride in what I can do
WORK HISTORY:
Feb-2009 La Mere Poule – Mother Hen Natural and Organic Frozen Foods
Present Position: Account Sales Representative
Duties Include:Maintain and develop existing and new customers, to optimize quality of service, business growth, and customer and satisfaction.Manage and visit all my 215 Customers on a 3 to 6 week runRecord, report and administer according to systems and requirements. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.Responsible for entering all orders and credits and submitting to Head Office on a daily basisDaily Reporting to Manager at Head Office in Montreal
June-2006 Aramark Refreshment Services
Jan-2009 Position: Field Territory Manager
Duties Include:
New Business 90%Get Present Demos and Presentation of Equipment, Coffee and ServicesCold Calls Follow up Calls and Sales Logix 130 Calls per week, ProspectingObtain 6 to 12 meetings per weekClose 3 accounts per weekTake care of customer for 3 months than pass to CSSR Representative
Achievements: Multiple Months on Leader Board, doubled sales in comparison to previous years
Apr. 2003 Lyreco Office Products
May 2006 Position: Business Development Manager/Account Manager
Duties Include:
Provide excellent customer servicePractice Lyreco Methodology (25 Day Call Cycle) diligentlyProvide, daily, weekly, monthly reportsMaintain and grow active customer retentionCold call and obtain new business objectiveContinues Improvement meetings with existing customersPresentations to prospects to show savings with LyrecoAchieve monthly sales and gross profit targets as set by Lyreco
Achievement: One of the top Field Sales representatives
Nov. 1999- Francotyp-Postalia Canada Mailing Solutions
Aug. 2003 Position: Direct Sales Representative (Senior Account Representative)
Duties include:
Cold calls, follow up calls, proposals, demonstrations on mailing equipment
Present weekly demonstrations on FP Mailing equipment to fellow employees and sales managers
Obtain new customers, renew existing customer leases
Weekly, monthly sales reports
Provide excellent customer service
Achievements: One of the top Direct Sales Representatives at Francotyp-Postalia
Dec. 1997- Banca Commercial Italiana (BCI)
Jun. 1999 Position: Customer Service Representative (Level 3) Supervisor
Duties include:
Foreign exchange/foreign currency
Term deposits (i.e. swifts)
RRSP expert (In Branch)
Settle ATM
Administration reports
Collections
Achievements: Able to perform all these duties at an optional level
1990-1997 National Trust
Position: CSR II and Loans Administrator
Duties include:
Customer service and sales
Data processing (Letter-perfect)
Processing American drafts, money orders, bank drafts, GIC ‘S RSP’S, etc.
Processing loan applications
Public relations
Achievements: One of the top cross-sellers of National Trust products.
EDUCATION:
1987 Metropolitan Separate School Board
Duties include:
Performing the functions of an A/P Clerk
Utilizing accounting principles
1983-1988 Brother Edmund Rice Catholic High School
Graduated, obtained Grade 12 Diploma
1988-1990 Humber College
Business Administration Certificate
LICENSES & CERTIFICATES
1994 H & R Block Tax Certificate
COURSES
Lyreco Training: S.P.I.N, Field Best Practice, Dialing for Dollars
1994 Lorna Rogers Ph.D., Consultant
The course was composed as follows:
Business Communications/writing
Management strategies
Strategic planning
Priority Management Course November 2002
S.P.I.N Selling Course September 2002
Languages:
English (First language)
Italian (Second language)
Joseph Montagnese
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