Customer Service Quality Control
Resume:
ROTANZA RAY
Fayetteville, NC 28314
Tel: 910-***-****
Email: **********@*******.***
SUMMARY OF QUALIFICATIONS
A motivated individual with a background in large scale warehouse/distribution; over eight years of warehouse/inventory operations experience. Conduct accurate manual inventory counts, reporting, and status updates. Able to work effectively as an individual and as a strong member of a team to achieve company goals and ensure overall customer satisfaction.
Demonstrated knowledge and skill in the areas of warehouse and shipping/receiving of varying supplies, including freight, bulk orders, and commercial distribution.Solid knowledge of safety procedures and protocols in the workplace.Identify and review shipping and receiving documentation Able to learn new equipment operation, technical procedures, and apply new processes with ease.Recognized for quality service, performance, and dedication.Operate Material Handling Equipment; Forklift, pallet jack, hoist, and pallet jacks.
Computer Skills: Windows, MS Word/PowerPoint and other proprietary software applications for automated inventory management. and proper email and internet use
EMPLOYMENT HISTORY
Wal Mart Logistics and Transportation, Hope Mills, NC 2006 – Present
FID (Freight Identification) ProcessorReceive incoming shipments; prepare and attach shipping labels to freight for movement. Ensure all shipping information is accurate and readable; order number, quantity such as pallets and cases, product number and or order number. Scan freight labels, inspect items for accuracy and or damaged goods; record freight locations and updated labels for any adjustments made to freight order.Conduct research through a variety of reports to locate lost or unaccounted for freight items; ensure all freight discrepancies are resolved and or shift leader is notified for follow up.
Visions Health Care, Fayetteville, NC 2009 – 2010
Residential TechnicianInterfaced with elderly and disabled clients in residential homes, provided assistance with mobility; including transferring from wheelchairs, lifting, moving, positioning, feeding and other personal tasks. Assisted with daily activities to include cooking, housekeeping tasks, and personal hygiene.Provided appropriate transport and accompanied patients to medical appointments.Took special care when working with residence with limited communication abilities; notified medical staff of irregularities in behavior or appearance that may need medical assessment/treatment.
Wal Mart Stores, Fayetteville, NC 2004 – 2006
Customer Service/CashierProvided assistance to customers with returns, exchanges, discounts, refunds, and other customer service issues; applied solid decision making skills to resolve conflicts, defuse stressful situations, and develop resolutions. As Lead Cashier; processed customer transactions and provided customer assistance in locating items.Trained new cashiers and cross trained all associates, identify opportunities for development. Implemented company policies and standards to include safekeeping and documenting daily sales transactions, security/loss prevention, sales records and individual financial logs. Identified, researched, and corrected financial discrepancies and personnel issues.Operated electronic cash register to process customer purchases and compute daily sales; entered various financial data into computer for statistical reports; operated all office automation equipment to process daily tasks.Answered incoming calls; determined the nature of the call and assisted customers with inquiries providing product and store information.
Rotanza Ray Page Two
Stock Clerk (Monthly Store Inventory Events)Assisted in conducting whole store inventory and re-stock events; unloaded and inventoried store merchandise.Inventoried and stocked merchandise throughout the store; check shelf life and rotated stock items; ensured clean and organized display of items for customers; relocated all salvage items to salvage room.Followed strict safety guidelines and policies.
Unilever, Raeford, NC 1999 – 2004
Line SupervisorPerformed production work assembling personal care products (i.e. deodorant) and monitored/verified machine operation ensuring production line work flow is continuous. Ensured products were manufactured properly; verified items filled according to specifications per product. Responsible for the producing and manufacturing products that are of great quality and meet the specifications of the quality control department; completed quality control documentation to ensure that all the FDA compliances are met to include monitoring temperature, weight, and packaging of manufactured products. Monitored production line for safety, cleanliness, and ensuring maintenance problems were kept to a limit. Updated and screened individual product lines and performed some administrative duties. Reviewed production records for verification of number of items produced per shift and percent of damaged/deficient items pulled from line.
EDUCATION & TRAINING
American Military University – Major: Public Health 2012 – Present
Wal Mart Stores, Fayetteville, NC (Annual Training)
Weekly Safety Meetings
Annual OSHA Training
Quality Customer Care Training
Loss Prevention Training
Hoke County High School, Raeford, NC – Graduate 1998
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